Describes Santa Fe Community College's (Florida) computer-based system for assessing students' basic skills, placing them into appropriate courses, and tracking their subsequent academic progress. Considers ways in which the college's tracking system has been modified in response to state mandates. (DMM)

Present examples of the difficulty of relying on computer programs to identify and communicate with students in academic difficulty, while still making room for human intervention and professional judgement. Illustrates some of the limitations of computer tracking systems. (DMM)

Offers an overview of trends and issues in student tracking, including methods of collecting data, determining which data should be gathered, obtaining follow-up data, and using results to inform decisions about institutional planning and improvement. (DMM)

When Minnesota conducted its experiment on countering rising tuition by increasing aid to needy students, the necessary research involved institutional researchers and student aid officers at both the campus and state levels. The approach appears to have had largely favorable consequences. (Author/MSE)

A variety of measurement, modeling, and forecasting methodologies can be adapted to academic staffing based on the unique role and function of faculty as human resources and the distinctive organizational characteristics of colleges and universities. (Author/MSE)

This article suggests that the choice by institutional researchers to use qualitative or quantitative research is often dictated by time, money, resources, and staff and not necessarily with an understanding of the underlying philosophical assumptions structuring beliefs about methodology, knowledge, and reality. These underlying assumptions are…

A strategy is proposed for using student assessment to support the role of colleges and universities as learning-centered communities. It reframes the practice of formal, internal academic program review to focus on student learning and provides examples of data needed to support this process, some generated by the institutional researcher and…

The past decade has seen an increasing emphasis on customer service in business research and management. Two concepts in understanding business customer service practices are discussed: the service encounter and total quality management. Highlights include customer service research and practices in business; implications for library reference…

Policy analysis in higher education is distinct from but is informed by and can contribute to both institutional research and institutional planning. Policy analysis extends beyond data analysis, using many qualitative research methods and a degree of intuition, and focuses on specific issues, not systems as does planning. (MSE)

Policy analysis provides the framework for enrollment planning in the Arizona university system. The new planning model consists of a statement of principles, a five-year strategic plan, an enrollment demand model, determination of institutional capacities, development of strategies to meet demand, and analysis of policy choices and consequences.…

Institutional research in higher education is seen as comprised of three levels of intelligence/information: (1) technical and analytical; (2) understanding of student, faculty, financial, and facilities issues; and (3) contextual intelligence concerning the culture of higher education and the particular institution. Knowledge and skills required…

Results of two empirical studies of factors affecting academic quality give insight into ways in which educational costs, quality factors, and institutional structure increase or restrict productivity. It is found that evaluation of academic productivity is complex because of difficulties in determining inputs and outputs. Useful improvement…

Institutional research as a tool for supporting management decision making has a relatively short history in the United States and is much less prevalent in the United Kingdom, especially in colleges. This paper outlines the principal roles and functions of an institutional research office, discusses staffing issues, and suggests practical roles…

Based on a national survey of college administrators' (n=3,333) views of planning, this study investigated the relationship between having a chief planning officer to coordinate planning functions and perceptions of and attitudes toward campus planning. Results suggest the presence of a planner increased perceptions of more rational and…

Ethnographic interviews offer the academic decision maker an alternative lens with which to gather information, develop hypotheses, and implement plans. Specific procedures must be followed to use the technique properly, and other research methods should accompany the ethnographic interview for increased validity. (MSE)