Development of an instrument to measure baseline levels of applied Total Quality Management (TQM) practices in South Dakota before the introduction and dissemination of TQM theory to the state's educational leaders is described. Using the interpretation of Deming's 14 points that was developed by J. J. Bonstigl, a 115-item initial item pool was…

Providing quality education is the single most important issue in education today. Advocates of Invitational Education (IE) maintain that the effective implementation of its philosophy can lead to quality education in schools. This article describes a qualitative study of how inviting schools in the United States of America succeed in implementing…

This guide is intended to give workforce investment boards (WIBs) a practical framework for overseeing the performance of one-stop career centers. The introduction presents background information on a proposed quality assurance framework and the guide's format and development. The first two sections explain the importance of quality assurance to…

Planning and management strategies used in the private sector have practical applications for higher education in a period of systemic and organizational stress. Promising strategies include organizational delayering; employee empowerment; boundless thinking, problem-solving teams; accelerated processes; quality management and improvement; and…

An Illinois College of Optometry faculty development project focuses on improvement of classroom teaching methods. Topics that have been addressed to date include improving lecture skills, a lecture teaching lab, case-based laboratories, promoting student problem-solving in clinical situations, effective feedback and supervision, and the student…

This collection of 25 papers addresses current issues related to collective bargaining in higher education. The papers include: (1) "Higher Education Today" (Keith Geiger); (2) "Political Correctness, Academic Freedom, and Academic Unionism: Introductory Comments" (Matthew Goldstein); (3) "Academic Freedom and Campus…

The development of the "learning organization" may be traced to three converging trends: the tradition of organizational development; economic shifts to globalization, deregulation, and information-based industry; and total quality management. Learning organizations are generally characterized as follows: organizations that create…

This text introduces the concepts of Continuous Quality Improvement (CQI) and shows how they can be used in the classroom. A quality classroom is defined as one in which everyone in the class knows the objectives of the class and adopts a quality philosophy to continuously improve the work done to meet those objectives. The general principles and…

This manual presents 15 Continuous Quality Improvement (CQI) tools and techniques necessary for effective teaching. By using the tools and techniques of CQI, teachers will be able to help themselves and their students to focus on the classroom processes. This will permit the teacher and students to plan, organize, implement, and make decisions…

The objectives of an innovative teaching model implemented in a course at Northwest Missouri State University Department of Science/Information System are to: (1) use the Total Quality Management (TQM) concept in course design and implementation in the MIS (management information systems) curriculum; (2) develop attitudes and behaviors associated…

This paper defines benchmarking and its relationship to quality management, describes a project which applied the technique in a library context, and explores the relationship between performance measurement and benchmarking. Numerous benchmarking methods contain similar elements: deciding what to benchmark; identifying partners; gathering…

Marketing in the business world has long used focus group interviews and survey techniques to explore the attitudes, behaviors, and perceptions of their customers. In the college setting, these same techniques are now being used to improve program quality, assess the effectiveness of publications, and explore the image of the college. At Durham…

This book presents the personal accounts and reflections of 10 individuals who were given leadership responsibility for the implementation of certain aspects of change in institutions of higher education in Great Britain. The contributions illustrate key dimensions of these changes--the development of strategies aimed at widening access, the…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. The booklet contains seven sections that cover the following topics: (1) meaning of total quality management (TQM); (2) the customer; (3) the organization's culture; (4) comparison of management…

The nature of changes occurring in professional degree programs, resulting from environmental factors such as societal change, competition, and advancing technology, is examined. Focus is on accounting and engineering at the baccalaureate level, business and law at the graduate level. Application of Total Quality Management to curriculum…