The Total Quality Management approach is used as a framework for a discussion of methodological issues related to diversity in higher education, including classification of race and ethnic information, data aggregation, and use of several key indicators (access to college, persistence, and student progress). (MSE)

Explores the value of Total Quality Management (TQM) for libraries as a management methodology to complement the changing needs of research libraries in light of changing information technology. The planning process for a new academic library which used many TQM elements is described. (EAM)

One of the major tenets of Total Quality Management (TQM) is that organizations need to adopt a strong customer focus. At El Camino College (ECC) in Torrance, California, a matrix was developed to identify and describe ECC's direct and indirect internal and external customers. ECC then applied Quality Function Deployment (QFD), a strategic tool…

This book focuses on the role of training managers in increasing the effectiveness of training activities through appropriate measures and providing them with information on the latest developments, theories, and strategies in training management. It is intended for use by heads, directors, administrators, and managers of vocational and human…

Central Missouri State University instituted a Continuous Process Improvement (CPI) Model based on assessment-as-learning for postsecondary curricular and pedagogical reform. Overall the effort intended to create a paradigm shift from the course credit model to the assessment-as-learning model. The process used the Assessment-as-Learning model…

Almost 180 (22.5 percent) of BP Chemicals/HITCO, Inc. (BPCHI) employees have participated in the basic skills courses offered through the Competitive Skills Project (CSP) at El Camino College (Torrance, California). Workplace basics provide a solid foundation for Total Quality Management (TQM), enabling workers to be globally competitive. Two main…

This Total Quality Management (TQM) course was designed to introduce students to the principles and tools of TQM in a full-semester course in high schools or community colleges. The course includes all the competencies found in TQM and is intended to be taught with an interactive method in which students are involved in the learning process. This…

This document contains five issues of the Michigan Business Education Association (MBEA) Today newsletter. In addition to news items and conference announcements, each issue contains several articles that cover concerns in business education. Issue 1 includes "A Program for Changing Times" (Hunter, Sullivan); "State Update"…

This research brief presents an overview of a 2004 study by G.S. Shannon and P. Bylsma entitled "Characteristics of Improved School Districts: Themes from Research" (Olympia, WA: Office of Superintendent of Public Instruction). The authors reviewed more than 80 research articles that investigated the attributes of schools and districts …

The "virtual campus" is a metaphor for the electronic teaching, learning, and research environment created by the convergence of several relatively new technologies including, but not restricted to, the Internet, World Wide Web, computer-mediated communication, video conferencing, multi-media, groupware, video-on-demand, desktop…

This collection of papers presents the critical reflections on the management and planning of education of 18 senior officials working in 12 small island nations. The papers are a result of their participation in the Postgraduate Diploma in Educational Planning and Management in Small States program at the University of Malta. The book is divided…

The paper attempts to synthesise the features of the model for quality management in education based on the approaches spelt out in four well-articulated methodologies for the practice of quality in higher education. Each methodology contributes to different views of education from the learners' and the institution's perspectives, providing…

This article presents an interview with Ross Todd, director of research at Rutgers University's Center for International Scholarship in School Libraries. Todd talks about the impact of the Ohio study, based on student's evaluation of their media centers, and his quest to renew school libraries. He stresses that part of the renewal and continuous…

From 3rd to 5th March 2008 the International Association of Technology, Education and Development organised its International Technology, Education and Development Conference in Valencia, Spain. Over a hundred papers were presented by participants from a great variety of countries. Summarising, this book provides a kaleidoscopic view of work that…

Fitchburg State College (Massachusetts), a comprehensive public college, initiated restructuring using Total Quality Management (TQM) techniques in December 1992. The effort's mission was to increase communication, to identify barriers to defined goals and service to students, and to find ways to overcome those barriers. Two surveys followed the…