Consulting editors (N=101) of the Journal of Counseling Psychology and the Journal of Consulting and Clinical Psychology evaluated three versions, differing only with regard to level of statistical significance, of a research manuscript. Statistically nonsignificant and approach significance versions were more likely to be recommended for…

Advances in electronics and computer science have enabled industries (pulp/paper, iron/steel, petroleum/chemical) to attain better control of their processes with resulting increases in quality, productivity, profitability, and compliance with government regulations. (JN)

Professional evaluators are often called upon to analyze data produced by a catastrophically inadequate evaluation design. A remedial strategy involving diagnosis of error, application of a corrective procedure and sensitization of program personnel of the need for a more sophisticated stance, is proposed and illustrated with a case study.…

Discusses the technical considerations that should be dealt with regarding the quality of original films and duplication of films. A sample questionnaire dealing with these questions is included. (CHC)

District custodial costs can be cut without sacrificing quality by adopting team cleaning. A team of trained cleaning specialists performs specific tasks (dusting, vacuuming, and restroom and utility cleaning) systematically, thereby achieving total cleaning with higher productivity and quality. If internal personnel are retrained, contracting out…

Discussion of quality, quality control and assurance, and quality management in using online information services focuses on the production of online bibliographic databases and covers possible attributes responsible for the quality of this kind of online database. Document acquisition, analysis, and selection; subject analysis; and bibliographic…

Describes some obstacles to the acceptance of concepts and practices related to quality in developing countries. Explores possible paradigm faults as reasons for the negative reactions often found, and concludes that culture alone is not the reason quality concepts are not more readily transplanted. Discusses the desirability of short-, middle-,…

Examined how academics have sought to make sense of the "quality revolution" that has been dominant in UK higher education in the last decade. Uncovered various types of behavioral responses by faculty to the requirements of quality assurance and monitoring processes. (EV)

Describes the University of the West Indies, focusing on the St. Augustine (Trinidad) campus and the library's involvement with maintaining, preserving, and disseminating postgraduate student theses. Explains quality control efforts and considers implications for the types of scholarship performed by academic librarians. (LRW)

This paper reviews the literature on consumer involvement in dental quality assessment, argues for inclusion of this information in quality assessment measures, outlines a conceptual model for measuring dental consumer quality assessment, and presents data relating to the development and validation of an instrument based on the conceptual model.…

Describes a progression of tests that were developed for assessing online database accuracy. Results of the tests are discussed and compared; examples of search queries on DIALOG are given; and the possibility of standardizing such tests are considered. (Contains 11 references.) (LRW)

Argues that a holistic approach to defining quality is helpful to technical communicators, who often must ensure quality without knowing what is meant by quality in a given instance. Describes a holistic model of quality that includes four emphases: internal, external, subjective, and objective. Notes that the definition of quality differs…

Total quality management will not work well in government agencies because of stress on products, not services; on well-defined consumer groups; on inputs/processes, not results; and on preoccupation with quality. An effective revised version emphasizes client feedback, performance monitoring, continuous improvement, and worker participation. (SK)

Describes differences between total quality management and self-directed teams in terms of job design, decision making, flexibility, supervision, labor relations, quality, customers, and training. Offers suggestions for which method to choose when. (SK)

Describes Soft Know-How, a new training and electronic performance support system (EPSS) that helps employees in the design, training, and updating of their work methods for continuous quality improvement. A comparison between desktop publishing and Soft Know-How methods in editing a job assistance document is discussed. (LRW)