This module for a 1-semester Total Quality Management (TQM) course for high school or community college students discusses the concepts of customer satisfaction, customer surveys, and quality functional deployment. The concept of customer satisfaction begins with identifying the customer. Surveys are suggested as one way that students can learn…

This document explains how the business community can enhance school leadership by helping school principals develop the same executive leadership and professional qualities that are required of chief executive officers. The introduction describes the role of the principal in high-performing schools as follows: (1) engage all members of the school…

This document consists of the three issues of "The Teacher Trainer" published during 1995. This journal of modern language teacher education contains articles by teacher trainees and teacher trainers, including: "The Use of Lesson Transcripts in Teacher Development" (Richard Cullen); "Pair and Group Work--Confessions of Ignorance" (Tessa…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students gives a brief introduction to some statistical tools. It includes a section on process variation that is intended to familiarize students with the causes of variation such as common and special causes. Statistical definitions are given…

This module for a 1-semester Total Quality Management (TQM) course for high school or community college students provides a classroom model to meet the needs of students learning TQM skills as well as other workplace skills. These workplace skills, sometimes called "SCANS competencies and skills," are a set of skills identified by the Secretary of…

This document is part of a five-module training package to help employment and training service providers comply with the Workforce Investment Act (WIA) of 1998 and develop a one-stop training and employment services system. It consists of the participant workbook, trainer manual, and activity worksheets for a module on building a process for…

This document profiles the Lansing Area Manufacturing Partnership (LAMP), which is a model school-to-career initiative featuring an innovative integrated, employer-driven curriculum that was designed, developed, and implemented through the joint efforts of the Ingham Intermediate School District in Lansing, Michigan, the United Auto Workers (UAW),…

This document contains 11 reports from a 2-day meeting on how to report on investments in vocational education and training in enterprises and whether such reporting is worthwhile. The document begins with a brief overview of the meeting and the meeting agenda. The remainder of the report is devoted to the meeting papers, which are titled as…

This book reflects some of the debate following publication of the 1991 Further and Higher Education Bill, and it also draws on preliminary findings of a national research project funded by a partnership of government, business, and higher education that was designed to develop and test quality assessment methods. Chapters are organized in three…

This volume is part of a series of 18 monographs on service learning and the academic disciplines. Essays in this volume focus on understanding how service-learning in medical education differs from traditional clinical medical education. After an Introduction by Sarena D. Seifer, Kris Hermanns, and Judy Lewis, essays in Part 1, "The Broader…

This document contains four papers from a symposium on performance, productivity, and continuous improvement. "Investigating the Association between Productivity and Quality Performance in Two Manufacturing Settings" (Constantine Kontoghiorghes, Robert Gudgel) summarizes a study that identified the following quality management variables…

Australia's Aged Care Act of 1997 mandates a number of key reforms aimed at ensuring consistency in the quality of care and well-being for all residents of aged care facilities. The law required residential aged care facilities to provide high-quality care within a framework of continuous improvement which requires aged care workers to perform the…

This book presents a selection of papers from the annual, international, interdisciplinary conference of the World Association for Case Method Research & Application. Papers are categorized into six areas: (1) "Case Studies and Research" (e.g., subjectivity as a source of insight in case study research, evolution of a teaching case,…

The passage of the Carl D. Perkins Vocational and Applied Technology Education Amendments of 1998 (Perkins III) and the Workforce Investment Act of 1998 (WIA) marked a new era in the performance accountability partnership among the states, the U.S. Department of Education, and the U.S. Department of Labor (DOL). Evaluation of vocational education…

Papers on aspects of college admission, records, and institutional research functions are: "How To Improve Office Morale" (Victor Swenson); "Staff Meetings: How To Save Hours per Month and Develop Your Staff" (LuAnn Harris, Shelley Olsen); "Selling SPEED/ExPRESS" (Laura Patterson, Thomas Scott); "Advisement and…