Using the Affiliations Unit of the University of Botswana as a case study, this paper explores how the operational milieu of an External Quality Assurance Agency (EQAA) impacts on its role and function. This milieu is described and selected frame factors are identified and evaluated, including the size of the country; the role of a hegemonic…

A customer can recognise a professional institute almost immediately from the manner in which the customer is dealt with. The institute makes the customer (read student) feel special and deals with the customer as a matter of priority rather than as a secondary issue, less important than the undertaking of other activities. The customers of…

The "Teaching and Learning Quality Process Review" (TLQPR) recently completed in Hong Kong had an emphasis on education quality work. This paper analyses how, from the perspective of academic staff in one university in Hong Kong, the good intentions embedded in that idea are enhanced or subverted by the broader ?quality system setting in…

The Behavior Analyst Certification Board[R] (BACB[R]) credentials behavior analysts at two levels. This article examines how well the BACB and the certifications it offers adhere to accepted professional credentialing standards. Future developments in the BACB certification process and implications for behavior analysis service delivery are also…

To develop an in-process quality control system, a sensor technique and a decision-making algorithm need to be applied during machining operations. Several sensor techniques have been used in the in-process prediction of quality characteristics in machining operations. For example, an accelerometer sensor can be used to monitor the vibration of…

One of the most ambitious and intriguing developments in higher education in the world today is the so-called Bologna process in Europe. An initiative of the European Union, this process began in June 1999 when twenty-nine ministers in charge of higher education met to begin creating a European higher education area within which the comparability…

For many years, the European evaluation community did not recognize evaluation standards as a relevant tool for quality assurance. References to the developments in the United States were exceptionally rare in the European evaluation literature during the 1970s and 1980s. One of the first articles on evaluation standards to appear in the European…

Purpose: The purpose of this paper is to empirically test a new industry-specific scale, HEdPERF (Higher Education PERFormance) to capture the authentic determinants of service quality within higher education sector. Design/methodology/approach: The primary goal of this research was to test and compare the relative efficacy of HEdPERF against…

Evaluation of higher education can be described a species of its own with only few connections with other fields of evaluation. When considering the future developments in higher education evaluation (quality assurance), it is useful to observe its similarities and differences with various evaluation approaches in other than higher education…

During the past 40 years, health education has taken significant steps toward improving quality assurance in professional preparation through individual certification and program approval and accreditation. Although the profession has begun to embrace individual certification, program accreditation in health education has been neither uniformly…

The National Association for Family Child Care (NAFCC), a non-profit organization dedicated to promoting quality child care, believes that family child care accreditation is the true measure of high-quality family based care. In this article, the author presents the steps made by the NAFCC to accreditation. NAFCC Accreditation is a formal system…

This study was carried out at the request of the Ministry of Education, Zambia. The Commonwealth of Learning contracted Turning Points Consultancy CC, a Namibian company, who provided the services of the author, to "carry out an evaluation of the Zambia College of Distance Education (ZACODE) and submit recommendations to the Ministry of…

The title of this document is a deliberate play on the title of the biennial reports on the progress of Bologna produced by the European Students' Union, "Bologna With Student Eyes." It is a way of paying tribute to student involvement in the Bologna reforms, and marking a parallel student working participation in the state system…

The Nigerian Government and other stakeholders invest heavily in Education. The Education system should therefore be held accountable to be sure that value is being given to justify the financial investments and the period of time spent schooling. This is only possible through the process of quality control of the Education system and it is…

This report presents the results of an audit by the Office of the Inspector General to determine whether the Department of Education's Office of Elementary and Secondary Education (OESE) provided sufficient oversight of graduation and dropout rates submitted by states in their Consolidated State Performance Reports to ensure the rates were…