Asserts that if designed properly, individual program (rather than institutional) self-assessment could play an important role in the enhancement of quality assurance in South African higher education. Provides an in-depth discussion of formulating and implementing effective policy for program self-assessment. (EV)

Various total quality management (TQM) approaches are explored and some core elements specified. Generic problems of TQM and those relating to higher education are analyzed. It is argued that while there are some aspects of TQM that are applicable in the collegiate setting, the specific approach is inapplicable in higher education. A new…

Evaluates the Swedish model of quality assurance of higher education by examining the response of institutions to 27 quality audits and 19 follow-up interviews. Discusses the relationship between top-down and bottom-up approaches to internal quality assurance and suggests that, with growing professionalization, more limited result-oriented audits…

Considers the size of online classes in higher education. Highlights include size as a factor in course design; interactivity issues; synchronous communication; balancing budget considerations and quality concerns; and enrollment parameters. (LRW)

Asserts that the recent emphasis on quality assurance in higher education, particularly with its sometimes confusing mixture of components, can do a disservice to effective education. (EV)

Describes the tests used in the Final Year Study of the Third International Mathematics and Science Study (TIMSS), noting a variety of problems that render any interpretation of the study problematic (e.g., misleading statements, age variation, the devastating character of the results, failure of quality controls, differences in populations…

Surveyed U.S. and Canadian dental schools about integration of quality assurance (QA) and risk management (RM) and what mechanisms have been most effective in measuring accomplishments. Main findings included that a majority of schools had a written QA program and committee and many reported significant changes resulting from the program; over…

Describes a study of academic librarians' personal Web pages. Results of an email survey showed that most Web sites were developed voluntarily, usually as an extension of the institutional library's Web page, and that librarians who were provided with guidelines produced higher quality Web pages. (Author/LRW)

Presents various levels of criteria for judging the quality of abstracts and abstracting. Requirements for abstracts to be read by humans are compared with requirements for those to be searched by computer. Concludes that the wide availability of complete text in electronic form does not reduce the value of abstracts for information retrieval.…

Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)

Skeptics may be quick to question the quality of teaching and learning in the online environment. Thus, to answer questions about quality of instruction, it is essential to find ways to identify and illustrate best practice for teaching and learning that takes place in eLearning environments. Within the context of this article and the belief of…

This paper explores whether it is possible to isolate independent effects of external quality audit (EQA) and concludes that effectiveness evaluations have a stronger foundation when the combined effects of university governance and management initiatives and government initiatives are examined together with EQA. The issue of how successful these…

This paper describes an evidence-based quality assurance system for teaching and learning, which takes as its starting point a well-researched theoretical perspective on student learning in higher education. We argue this explicit use of a relevant theoretical base promotes coherence between quality assurance and improvement processes. We outline…

The essay does not seek to add to the scholarly literature on UK higher education, so much as to give a sympathetic account of the dilemmas confronting a progressive government of almost any political stripe and especially one that faces the constraints of New Labour. It begins paradoxically by pointing out that serious investment in higher…

Over the past fifteen years the rationale, organisational infrastructure and delivery of social policy in Britain have undergone radical transformation. Whereas efficiency was the key word of the 1980s, quality was the touchstone of the 1990s and quality control with accountability has become the management philosophy of the new millennium.…