Argues that, as human resource development programs in organizations expand, communication educators need to address the issue of training communication trainers within the context of the consultation process. Outlines a college course on communication training and consulting, including course structure, major assignments, and ethical…

A survey of 120 executives at eight United States organizations attempted to find out what executives thought about the meetings they attended, and to find out what an organization could do to make meetings more productive. Provides five tips for making meetings matter. (MLF)

College teaching practices and organizational behaviors affecting them are examined according to key principles identified in a popular book on management, "In Search of Excellence." It is proposed that higher education institutions are not very different from corporations and can benefit from their experience. (MSE)

Many companies face problems when they change their hiring practices in order to meet their evolving needs. A three-phase supervisory training program can help reduce those problems and make supervisors more flexible and more effective. The phases are process theory and application, documentation and decision making, and supervisory…

Focusing on the University of Wisconsin budgeting system, this paper studies the interrelationship between political and institutional forces of conformity. Institutionalization processes as expressed through the budget seem to be infused with power and self-interest within the organization and in extraorganizational relations. Includes 64…

Describes the seven steps involved in delegation: task identification, analysis of skill requirements; delegate selection, communication of performance criteria, assignment of task and necessary resources, monitoring procedures, and feedback to delegate. Outlines the benefits of delegation to the organization, the manager, and subordinates.…

In addition to regular training, workers learn from and during work itself. Organizational change affects the learning potential of jobs. The challenge consists in integrating personal development and organizational development. (SK)

Discusses marketing and management strategies and evaluates the path most traveled; going beyond market-driven; proactive and reactive organizational positioning; ways to manage human and physical resources to make both market-driven and market-making contributions; and values necessary for an organization to move from market-driven to…

Examines the meaning of the term "value-added" to the Ottawa Information Resource Center for Bell-Northern Research (BNR) and how it delivers value-added services. Discusses the five major phases of the corporate development cycle--initiation, definition, development, verification, and general deployment--used by BNR to provide…

Discusses how those who learn basic human performance technology (HPT) skills can expand expertise in three directions: extended HPT (including generalist, project manager/integrator, and implementation specialist); specialized HPT; and HPT linked to related fields. Presents examples of applications of each alternative. (JKP)

Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

Interviews with managers caught between traditional organizational culture and a shift to "learning organizations" show that individual development is important to organizational change; efforts to change managers to fit a culture defined by top management may not succeed if the vision is not shared; and spiritual and moral dimensions of…

A two-year study of creativity in Japanese companies concluded that human resource development policy and education/training can influence corporate creativity through promotion of information movement and selective acquisition of diverse stimuli. (Reactions to Stern's study by Torrance and Johnson are included.) (SK)

Striving to be learning organization, Imperial Oil of Canada focused on organizational, divisional, and individual capability development. Lessons learned include the following: (1) all levels of employees are potential professionals; (2) learning must be continuous; (3) intrinsic motivation and commitment are essential; and (4) organizational…

Ways to fit in total quality management training include (1) avoiding premature or unnecessary training; (2) restructuring for efficiency; (3) offering incentives for after-hours training; (4) integrating quality philosophy into strategic planning and performance management; (5) providing a context for using the skills learned; and (6) securing…