Current issues and the future of the database business are discussed in five papers. Topics covered include aspects relating to the quality of database production; international ownership in the U.S. information marketplace; an overview of pricing strategies in the electronic information industry; and pricing issues from the viewpoints of online…

Describes an expert system that can identify documents erroneously categorized by indexers working within a prior category scheme. The discussion covers the results of a test of the system and its implications for automatic indexing systems. (14 references) (CLB)

Over the past two years, the KEYS (Keys to Excellence in Your School) project research team, in concert with National Education Association (NEA) leaders, members, and advisors, has completed many important tasks in improving the quality of public education by disseminating information, lobbying for quality education, and refining the original…

Discusses conceptual frameworks for the designing process, including conclusion-oriented design and decision-oriented design; describes the systemic quality cube of design that incorporates process, product, efficiency, and effectiveness and considers total, global, and systemic quality; and discusses present applications, including computerized…

Presents a historical background of the quality assessment of higher education publications in the United Kingdom. Explores quality control in British library and information science journals by analyzing the editorial processes and interviewing journal editors. Findings show that although there is some subjectivity in their application, valid…

Describes Total Quality Management (TQM) techniques implemented at Waukesha County Technical College (Wisconsin). The CAUSES program focuses on customers, accountability, understanding, self-improvement, education, and searching. Describes application of TQM to the fixed-asset team project. Four figures are included. (LMI)

This article examines the total quality management (TQM) concept as it is applied to higher education campus facilities. Each of the fundamental principles of TQM are examined as follows: customer-centered orientation; leadership; improved communication; continuous improvement; accountability; and quality of life. (GLR)

Data from two surveys of manufacturers (325 of 650 responded) suggest that those with quality improvement programs jointly administered by labor and management achieve significantly greater improvements than those with no programs. Those with programs administered solely by management fared no better than those with no programs. (Author/SK)

Training must be preceded by a well-articulated quality strategy and must be designed to facilitate its implementation. Each phase of the training curriculum should build on the preceding phase so that people will have the knowledge and skills they need when they need them. (JOW)

Discusses indicator systems and the relationship among indicators, development, and accountability for strategic management of school system improvement. Explains a system of indicators developed to monitor the effectiveness of practice, highlighting these indicators' dual purpose (school development and quality management). Areas requiring most…

This symposium overview briefly summarizes following articles which identify problems in the quality of care provided by Intermediate Care Facilities for the Mentally Retarded (ICF/MR), provide reactions, and identify positive trends. An emphasis on regulations and compliance is thought to be a major obstacle to quality services. (DB)

This paper contrasts the rhetoric of quality assurance with the realities of poor quality in today's Intermediate Care Facilities for the Mentally Retarded (ICF/MR). The ICF/MR operational model is described as paper oriented, failure based, and insensitive to the effects of its own practices. Recommendations include the establishment of local…

This paper discusses regulations and voluntary standards within the context of organizational mission and management leadership for quality in human services. Regulation is seen as a measure of organizational formalism; formalism is seen as an attribute of the machine organization; and both are contrasted to organic control organization models and…

Discusses Total Quality Management (TQM), benefits to libraries, and possible barriers to its adoption. An overview is provided of 13 articles included in this issue on (1) library approaches to TQM; (2) implementing a TQM program; (3) supporting TQM efforts; and (4) learning from the experience of others. (EAM)

Shows similarities between the health care crisis and problems in higher education, including quality, cost, access, systemic issues, public trust and confidence, and technology. Suggestions offered for improvement in higher education include sharing resources, demonstrating and practicing quality improvement, dealing with systemic problems, and…