Presents various levels of criteria for judging the quality of abstracts and abstracting. Requirements for abstracts to be read by humans are compared with requirements for those to be searched by computer. Concludes that the wide availability of complete text in electronic form does not reduce the value of abstracts for information retrieval.…

Presents an evaluation/development method for achieving customer-driven improvement in organizations. Describes the steps to external and internal "mirror analysis," a process for determining if the organization functions as a mirror of customers' needs and expectations. Twelve figures illustrate factors in the process. (AEF)

Skeptics may be quick to question the quality of teaching and learning in the online environment. Thus, to answer questions about quality of instruction, it is essential to find ways to identify and illustrate best practice for teaching and learning that takes place in eLearning environments. Within the context of this article and the belief of…

This paper explores whether it is possible to isolate independent effects of external quality audit (EQA) and concludes that effectiveness evaluations have a stronger foundation when the combined effects of university governance and management initiatives and government initiatives are examined together with EQA. The issue of how successful these…

This paper describes an evidence-based quality assurance system for teaching and learning, which takes as its starting point a well-researched theoretical perspective on student learning in higher education. We argue this explicit use of a relevant theoretical base promotes coherence between quality assurance and improvement processes. We outline…

The essay does not seek to add to the scholarly literature on UK higher education, so much as to give a sympathetic account of the dilemmas confronting a progressive government of almost any political stripe and especially one that faces the constraints of New Labour. It begins paradoxically by pointing out that serious investment in higher…

Over the past fifteen years the rationale, organisational infrastructure and delivery of social policy in Britain have undergone radical transformation. Whereas efficiency was the key word of the 1980s, quality was the touchstone of the 1990s and quality control with accountability has become the management philosophy of the new millennium.…

Higher education in South Africa has been grappling with the issue of quality assurance since the early 1990s. This paper investigates the relationships or tensions between quality, culture and change as a result of the introduction of quality assurance systems in higher education institutions in South Africa. The imperatives for the introduction…

Accreditation has become something of a hot topic in higher education. In Europe it has been described as a 'Licence to Kill'. The James Bond metaphor is particularly illustrative when reflecting on quality assurance challenges in higher education. Publications on this subject in recent years reveal that the array of issues associated with…

The use of plants for healing purposes has been prevalent in all cultures throughout history and continues to play a role in medicine today. While herbal medicine has much to offer, adverse effects can result from lack of quality control and standardization, consuming an inadequate dose, using the wrong herb, and reactions with modern drugs. To…

The Higher Education Quality Committee of the Council on Higher Education in South Africa recently carried out an evaluation of all MBA programmes offered in the country by South African as well as foreign higher education institutions. The MBA review is located within the context of the implementation of a comprehensive external quality assurance…

In a climate of growing accountability for Higher Education, there is an increased demand on assessment to play an evaluative role. National, professional and institutional quality assurance systems expect that the assessment of student performance can be used to evaluate the quality of teachers, learners, programmes and even institutions for the…

The article discusses dimensions and criteria, which are used to assess the quality of higher education in different countries. The paper presents dimensions and criteria that could be appropriate for assessment of the quality of higher education at Lithuanian universities. Quality dimensions, assessment criteria and indicators are defined and…

The paper explores international comparisons of the extent of commonality or diversity in the main national external quality assurance frameworks for higher education. It has been suggested, from an European survey, that there are common features in national quality assurance frameworks (van Vught and Westerheijden (Quality Management and Quality…

Integration of technology in all forms of education has narrowed down the gap between the on- and off-campus students and has resulted in the use of the more broad-based term "distributed learning". Consequently, distance learning is seen as a subset of distributed learning, focusing on students who may be separated in time and space from their…