Offers suggestions for dealing with angry patrons in the library. Tips on diffusing the person's anger during the encounter are provided as well as short- and long-term suggestions for dealing with the library staffperson's feelings are included. Ways in which library administrators can assist their employees in dealing with angry patrons are also…

Discusses computer-managed testing and describes a study of elementary school students that compared computerized and paper-and-pencil testing. Guidelines for computerized testing are offered, including decisions relating to hardware requirements, the testing software, and the importance of collaboration between computer programers and test…

A survey of 30 recently constructed academic libraries indicates that space needs for library media services can be allocated based upon the level of service the media center will provide. A method for calculating space needs based upon the level of service and the overall size of the library is proposed. (five references) (LAE)

Presents W. Edwards Deming's Total Quality Management method and advocates its adoption in libraries. The 14 points that form the basis of Deming's philosophy are discussed in the context of the library setting. A flow chart of the reference process and user survey questions are included. (MES)

Presents a framework for organizing research and theory in the areas of psychology, pedagogy, and technology as they relate to interactive multimedia; and derives principles and implications for the design of interactive multimedia. Highlights include prior knowledge, the organization and utilization of knowledge, feedback, concept maps, and…

A successful problem-centered program must focus on problem-solving and planning strategies more systematically and intensively than is typical in most classrooms. Teachers can approach problem solving by posing open-ended questions, teaching the steps of thinking, incorporating problem solving into the curriculum, connecting lessons to children's…

Recent federal rulings suggest that schools can no longer ignore student-to-student sexual harassment. Harassing behavior is a warning sign that the harasser may be a sexual abuse victim or an incipient juvenile sex offender. Bullying and sexual harassment are not the same. Guidelines for administrators are included. (MLH)

Discusses the value of professionally sanctioned guidelines for planning, implementing, and evaluating reference and information services in school libraries. A checklist is provided for assessing school library media reference services based in part on "Information Power." Results can be used for evaluating and upgrading existing…

Describes how to conduct systematic planning for technology use. The components of an effective technology use plan, derived from a comprehensive study of school-based technology, are given. Planning development, implementation, and evaluation steps are provided. Ten planning resource books are listed. (Contains five references.) (KRN)

Describes three projects that won 1994 John Cotton Dana Public Relations Awards. The projects used less than $150 of the library budget, had no full-time public relations staff, and relied on volunteers. Guidelines for entering the 1995 awards contest and a list of all 12 winners from 1994 are given in sidebar articles. (KRN)

Discusses sampling of circulation data as a technique for library media program management. Highlights include random and purposive sampling techniques; studies of circulation samples; factors affecting circulation patterns; guidelines for sampling circulation statistics over shorter time periods; and an example using statistics gathered from an…

Discusses six types of difficult parent behaviors: antagonistic, know-it-all, complaining, negative, shy or unresponsive, and illiterate. Provides teachers with suggestions for working with parents who exhibit these behaviors. (BB)

Presents selection and design considerations to help libraries make informed decisions about hardware configurations of CD-ROM systems. Highlights include CD-ROM configurations, including single drive workstations, daisychains, and jukeboxes; network configurations, including remote access; microcomputer features; CD-ROM drive selection; and…

Culturally sensitive schools reflect the customs and heritage of the community served. Examples of such schools are presented, and considerations for planning culturally sensitive school facilities are described. (13 references) (MLF)

Traces the evolution of introductory computing courses for undergraduates based on the Association for Computing Machinery (ACM) guidelines published in "Curriculum 78." Changes in the curricula are described, including the role of discrete mathematics and theory; and the need for a broader model for designing introductory courses is…