Reviews a variety of distance learning programs, including the British Open University; Nova University; University of Maine (Orono); Public Facilities Telecommunications Program; National Technological University; Star Schools; museums; Jones International University; Public Broadcasting System; University of Phoenix; Western Governors…

The battle-lines are drawn up in the various struggles for control of supranational external quality monitoring (accreditation and evaluation). The different types of supranational quality processes are outlined (as they existed at the time of the presentation of the paper to the Conference). The question asked is: who benefits from the extension…

This paper traces the development of quality assurance mechanisms in Chile through the analysis of the changes in the higher education system in the country and the challenges to the quality of educational offerings presented by these changes. These mechanisms involve the establishment of compulsory licensing processes for new higher education…

Many Latin American countries have started actions to promote a higher education quality assurance system. Central America appears as a regional effort that includes universities from all seven countries under the initiative of Central American University Higher Council (CSUCA). After focusing in quality management and self-study processes, CSUCA…

Quality assurance in UK higher education has maintained a very strong disciplinary bias. This brings about important challenges in assessing the quality of multidisciplinary courses as well as assessing the quality of the student experience of joint honours and combined honours degree courses. Area studies is a critical case of…

The word 'quality' has become a 'central term in the lexicon of contemporary higher education and a major point of interest to various interest groups'. As quality assurance systems have developed around the world, certain assumptions are becoming alarmingly widespread: for example that quality assurance is new to higher education, that quality…

The QIAT Self-Evaluation Matrices (QILT, 2001) were developed in response to formative evaluation data indicating a need for a model that could assist in the application of the Quality Indicators for Assistive Technology Services in Schools (Zabala, et al, 2000). The QIAT Matrices are based on the idea that change does not happen immediately, but…

This article presents four projects geared towards providing the community of EAD users with methods and tools to control the quality of archival finding aids, to extract metadata from them in Dublin Core and qualified Dublin Core for use in OAI-PMH repositories, and to publish them on the Web along with the digital images produced by digitization…

This article deals with the issue of developing an efficient study quality assurance system in higher education. The issue of quality assurance is analysed in the context of the Lithuanian higher education integration into the common European Higher Education Area. The author explores the relevance of a study quality issue, presents an overview of…

Purpose: Knowledge management (KM) as a field has been characterized by great confusion about its conceptual foundations and scope, much to the detriment of assessments of its impact and track record. The purpose of this paper is to contribute toward defining the scope of KM and ending the confusion, by presenting a conceptual framework and set of…

This paper investigates how university leaders in Finland implement quality management in their respective institutions. The study uses a modified model of the European Foundation for Quality Management (EFQM) Excellence Model as a theoretical base in eliciting information on quality management strategies from the senior academic leaders in these…

This article describes the replication efforts of five programs funded by the Pritzker Early Childhood Foundation and determines what methods are key to replication success. Before replication can take place, the lead agency must have substantial evidence of its effectiveness and know its core elements. It must also think carefully about how its…

No doubt there are detractors who cringe at the prospect of connecting the term customer service with an institution of higher education. Some may consider the term demeaning. However, given the college funding crisis and current economic climate, a quality customer service strategy is a prudent adjunct to any marketing activity undertaken. It is…

Soon after AskALibrarian, Florida's Statewide Virtual Reference Desk, began to offer Chat Reference to the public in 2003, a Quality Assurance Workgroup was established to ensure that the service patrons received would be friendly, accurate, and adequate. To make certain that best practices were used in answering the real time questions, two…

In this article, we briefly review the etiology of Attention Deficit Hyperactivity Disorder (ADHD) and describe the most current scientifically supported theory about the nature of this disorder. Based on the research literature, several organizations have established standards of care for its diagnosis and treatment, which involves a multimodal…