Discusses the need to market information services in Africa and examines some of the obstacles to the use of library and information services. Highlights include technological changes; management issues, including a negative image of librarians; marketing information to a population with low use of libraries; the role of governments; and culture…

Focuses on the customer satisfaction element of Total Quality Management (TQM) in libraries, including definition of the terms customer and customer satisfaction, determining customer expectations, complaint systems, keeping customers, and empowerment of staff. Appendices list approaches libraries and other organizations have used to improve…

Discussion of the ability of library staff to completely and correctly answer reference questions focuses on a training program developed by Baltimore County Public Library (BCPL) to increase the accuracy of reference staff performance. Technical feedback skills and peer coaching are discussed, and the need for administrative support is…

Applies the ideas of Peter Senge's "The Fifth Discipline; The Art and Practice of the Learning Organization" to leadership in academic libraries in transformation. Systems thinking, personal mastery, mental models, building shared vision, and team learning are discussed; and current limitations of organizations are identified. (EAM)

Reviews articles related to school library media programs that were published in journals intended for other members of the profession and involved research. Subject areas include administration, roles of the school library media specialist, and reading. (LRW)

Reviews the first year of operation of the Researchers' Center of the Queensland University of Technology Library; the Center provides research-level students and academic staff with access to electronic products, on-hand expert advice, and state-of-the-art study space. Discusses the impetus for the Center, issues relating to its establishment,…

Describes the following resources for managing a middle school media center: literature bibliographies with on-target middle school recommendations and useful annotations; resources for teaching primary sources; resources on censorship and banned books; basic Internet guides; copyright-law resources; information-literacy standards; and…

Discusses why digitization is not the solution to libraries' storage problems. Describes Harvard University's first off-site storage model and the creation of book storage facilities by several other universities, also noting collaborative storage arrangements. (AEF)

Describes one public library's development of a computer-security plan, along with helpful products used. Discussion includes Internet policy, physical protection of hardware, basic protection of the operating system and software on the network, browser dilemmas and maintenance, creating clear intuitive interface, and administering fair use and…

Users Council has proven itself to be a critically important element in the Online Computer Library Center's (OCLC) organizational structure. In fulfilling its combined roles, Users Council has provided a national forum for articulating member library interests to OCLC as well as a training ground for preparing individuals with library expertise…

Reviews advantages and disadvantages of off-campus library materials shelving in the context of Yale University Library's planning for its new Off-Campus High Efficiency Shelving Facility. Discusses issues raised by the task of deciding what materials go in, who makes the decisions, how to identify what goes on, and how faculty are consulted in…

The basic philosophy of organization and management of a learning resource center is to maximize the effectiveness/efficiency for the use of all resources and establish proper management control and cost effectiveness. Qualities should include accountability, consistent service, reliable professional consulting, and standardized procedures. A…

Considers issues regarding the place of information professionals in organizations where change processes are technologically driven or aided by information technology. Presents a case study of the International Service for National Agricultural Research in the Netherlands that showed library managers must facilitate change while ensuring that…

Offers a perspective on changes that have occurred in academic reference librarianship since 1980. Topics include librarians' responsibilities; the changing uses of reference services by students and faculty; technological advancements; the organization of libraries, including management styles and theories; roles of libraries and librarians; and…

Examines the role of the collection development leader in today's academic library and provides a framework for leadership utilizing the concepts of shared vision and mission, teaching and learning, and stewardship. Content management leadership requires that leaders be exceptional listeners and subject to the same need to continually learn.…