Argues that the quality movement in universities has outpaced the capacity of academic leaders to respond. Describes a leadership development program at the University of Otago (New Zealand) which provides academic and administrative leaders with opportunities to enhance those skills and attributes needed to meet the challenges of change arising…

Addresses the issue of how institutions of higher education can deal with the dilemma of achieving efficiency while sustaining or enhancing effectiveneness. Describes how the faculty of education at the University of Strathclyde (Scotland) addressed this issue including the major organizational, political, logistical, and educational…

Describes the development process of program evaluation at the Faculty of Law of Maastricht University, The Netherlands and the problem-based legal curriculum used at the school. Provides some preliminary findings and discusses the strengths and weaknesses of the current program evaluation system as a tool of internal quality management. (SLD)

Discusses the relationship between funding, management, and quality assurance in engineering education in developing countries. Presents a few case studies on problems of accreditation and quality assessment in larger developing countries such as India and the Philippines, and also in very small developing countries such as Papua New Guinea, Fiji,…

This paper presents aspects of good practice in international teaching. The paper incorporates a review of literature on international teaching, quality assurance in collaborative provision, and selected literature from the Human Resource Management field on expatriate workers. Primary data have been drawn from two sources. Qualitative data have…

The four coauthors describe the twenty-five-year history of efforts of the Council of Learned Societies in Education (CLSE) to represent the interests of the social foundations of education in the National Council for Accreditation of Teacher Education (NCATE), including the evolution of CLSE into the Council for the Social Foundations of…

The paper presents the experiences gained in the pilot project on mutual recognition conducted by the quality assurance agencies in the Nordic countries and the future perspective for international quality assurance of national quality assurance agencies. The background of the project was the need, on the one hand, to advance internationalisation…

This article analyses the impact of national quality audit of Swedish higher education institutions between 1995 and 2002. It also looks at the programme and subject reviews that have succeeded the audits, in order to compare results. It is found that the audits have resulted in the development of policy and structure of institutional quality work…

This paper provides perspectives on the unique challenges and opportunities facing the national auditing and accreditation system in South African higher education. In doing so, the quality assurance contexts of developed countries, Africa and South Africa are considered and the issues of uncertainty and conformity are highlighted. This is…

Several countries employ a National Qualifications Framework (NQF) as one means by which information on qualifications is made available to labour markets. Although the term 'National Qualifications Framework' is not used consistently across national borders, a qualifications classification system is an important element in all NQF models. An NQF…

Using the Affiliations Unit of the University of Botswana as a case study, this paper explores how the operational milieu of an External Quality Assurance Agency (EQAA) impacts on its role and function. This milieu is described and selected frame factors are identified and evaluated, including the size of the country; the role of a hegemonic…

In both Britain and France, evaluation has been seen as one element of national strategies to internationalise higher education (HE), with the spread of evaluation indicating policy convergence. However, there are dangers in describing the cross-national adoption of evaluation as an instance of policy transfer in higher education. This article…

This study describes the process by which a circuit board manufacturing company became certified in an international quality control program known as ISO 9002. Particular attention is paid to how quality documents were made and used in actual practice and to the relationship between these standardized procedures (official literacies) and…

This pilot study introduces a scale to assess structural knowledge in concept maps. The need to increase our understanding of structural knowledge through improved assessment is made evident in a review of research that indicates that its quality is related to problem-solving abilities. The new scale is derived from Biggs and Collis' (1982)…

This paper focuses on the development of work-based learning programmes within higher education in the UK. It explores how 'partnership' with employers came to be seen as a central aspect of this new form of provision. However, we suggest that this emphasis on partnership has been problematic. We focus, in particular, on three areas of concern.…