In this article, the authors discuss the need for integrative, multidisciplinary courses in value creation. They describe the design and implementation of courses in 2 different schools at the master of business administration (MBA) and undergraduate levels. Both courses involved schematic models in the teaching methodologies, but each emphasized…

The purpose of this study was to examine how end-users participate in the evaluation of multimedia programs in North America. Questionnaires were sent to over 100 projects (26 returned) focusing on instructional objectives. Results are discussed in terms of graphics, the user/machine interface, costs, program design, quality indicators, such as…

An audit was conducted of the State University of New York (SUNY) College at Potsdam, evaluating controls over access to student accounts and the collection of revenue at remote sites for fiscal year 1997-98. The objectives of the financial-related audit were to determine whether SUNY's controls over access to student accounts were adequate enough…

An examination was conducted of the control chart as a quality improvement statistical method often used by Total Quality Management (TQM) practitioners in higher education. The examination used an example based on actual requests for information gathered for the Director of Human Resources at a medical center at a midwestern university. The…

This report begins with discussion of several issues in the field of quality assurance in residential services for individuals with developmental disabilities. The issues include definitions of key terms, the role of ideology, major types of quality assurance, and dimensions of quality assurance. The report takes the position that primary values…

This appendix accompanies a report on state vocational rehabilitation agency practices to control for quality and timelines in case management systems. The materials, related to quality assurance and case flagging, are representative of the variety of methods used by 42 states and Puerto Rico. (The states are Alabama, Alaska, Arizona, Arkansas,…

The author analyzes the technique of using outside experts as an independent measure of academic leadership and institutional quality. Emphasis is placed upon necessity for maintaining objectivity in a highly subjective area. (DE)

The development of information for adjustment of the 1990 decennial census conducted by the U.S. Department of Commerce is discussed. Policy guidelines for the adjustment decision, which have been the subject of litigation, as well as technical operational plans are outlined. These plans include projects to evaluate the matching process, the…

This publication is intended to help production staff understand (1) what job specifications are, (2) why written specifications are important, and (3) what is involved with documenting specifications. A definition of job specifications is followed by a discussion of the importance of and necessity for such specifications as regards the…

To justify its labor force quality requirements, the Army sought to demonstrate an empirical link between Armed Forces Qualification Test (AFQT) scores and soldier performance. The first data set contained written and hands-on tests on several weapons systems from the Army's training schools. The second data set used the Skill Qualifications Tests…

This chapter considers the relationships between accreditation, certification, and training for educational technologists and instructional developers, and examines the role of feedback and quality control in these relationships. The history of the development of educational technology provides background for understanding some of the problems…

A review of problems surrounding accreditation for the Council of Social Work Education (CSWE) at Loyola University in Chicago from the early 1970s to the mid 1980s is presented. It is noted that these problems caused the CSWE to lose credibility with the graduate schools of social work, and reviewing what happened could help avoid similar…

Many companies using Statistical Process Control (SPC) in their manufacturing processes have found that, despite the training difficulties presented by the technique, the rewards of successful SPC include increased productivity, quality, and market leadership. The Ford Motor Company has developed its SPC training with interactive video, which…

There has recently been a tremendous increase in the quantity of research published in gerontology. While the increase in the quantity of research has been regarded positively by gerontologists, there has been little discussion or evaluation of the quality of the research. Two articles that appeared in 1975 were both very critical of…

The author proposes a greater professional association role in establishing standards for quality assurance in testing. He presents his views as a test developer who dislikes the legal model for resolving professional issues. The use of publications and informational activities to make people aware of the professional standards and how they can be…