Behavior modeling has an inherent appeal to learners. They use the same methodology to learn interpersonal skills that they used to learn technical skills. They are shown what to do and have many opportunities to practice with immediate feedback. (JOW)

Explores the potential of Web-based training for PACS (Picture Archival and Communication Systems) used in radiology departments for the storage and archiving of patients' medical images. Reports results of studies in three hospitals in Malaysia, Singapore and the Philippines that showed that the Internet can be used effectively for training.…

Describes a systematic approach for the design of training that supports large software implementation projects. Addresses the diverse combination of users, with different needs and time requirements, and outlines how a systematic design approach can be applied to the design and delivery of complex training solutions related to performance…

Unstated beliefs adults bring to training may conflict with what they are being taught. Rather than identifying learning objectives, trainers should identify trainee assumptions through questionnaires that force people to confront their beliefs and help unblock them. (JOW)

Discusses the differences between training, which usually focuses on more specific job skills, and teaching, which is usually more concerned with acquiring declarative knowledge. Suggests training should be made more like teaching, focusing more on understanding, emphasizing intrinsic goals of learning, problem solving, and subject-specific…

Asserts that the self-contained classroom is inherently flawed; lost opportunities for growth of students and teachers are associated with solo-delivered staff development programs. Presents characteristics related to successful team trainers. (JOW)

Describes a model for dynamic electronic performance support systems based on NNAble, a system developed by the training group at Apple Computer. Principles for designing dynamic performance support are discussed, including a systems approach, performer-centered design, awareness of situated cognition, organizational memory, and technology use.…

Offers a six-step process that can help a training department evolve from a reactive training factory into a proactive internal consulting practice through the use of performance technology principles. (Author/JOW)

Tips for writing more effective case studies are (1) writing them in the form of a story; (2) giving the characters names; (3) using dialogue and realistic details; (4) describing vividly; (5) making the flow easy to follow; and (6) giving all necessary information but leaving enough mystery to maintain interest. (SK)

Training theater is a training method similar to role playing and is used by well-established organizations. The approach is intended to help people break out of their workaday roles and tap the creative power they have within themselves. (JOW)

Interviews with 12 diversity experts uncovered components of effective diversity training programs: management commitment and support, inclusion in strategic planning, attention to specific organizational needs, qualified trainers, mandatory attendance, inclusiveness, trust and confidentiality, accountability, and clearly focused evaluation. (SK)

Discusses how to train teams in problem-solving skills. Topics include team training, the use of technology, instructional strategies, simulations and training, theoretical framework, and an event-based approach for training teams to perform in naturalistic environments. Contains 68 references. (Author/LRW)

Discusses skill transfer and training methods that encourage learners to develop strategic knowledge to maximize transfer. Considers teaching knowledge of goal interactions and side effects to enhance domain-specific strategies and describes an experiment that examined the extent to which transfer is facilitated by strategic knowledge. (Author/LRW)

Debunks five myths about using humor in training: (1) the subject is too serious; (2) "I'm not funny"; (3) someone will be offended; (4) it won't help; and (5) it is distracting. Suggests that humor builds rapport, encourages creativity, makes learners feel safe, reduces fatigue, and activates long-term memory. (JOW)

This case study examines the application of the Performance Analysis for Training (PAT) Model in an organization that was implementing ISO-9000 (International Standards Organization) processes for manufacturing practices. Discusses the interaction of organization characteristics, decision maker characteristics, and analyst characteristics to…