Increasing attention on quality assurance, a decentralisation of responsibilities and need for quantitative data in accountability and decision support led to the development of a student satisfaction monitoring instrument at Utrecht University (UU). Initially marketing worked as a catalyst activity to prove the added value. At a later stage the…

This study explores the development of a quantitative research designed to examine the accreditation system of undergraduate Business Administration program in private universities in Jordan, in comparison with the standards of the Quality Assurance Agency (QAA) in the United Kingdom. The research has set out a description of Jordanian…

This paper analyses the opinions of Portuguese university rectors and academics on the quality assessment system and its consequences at the institutional level. The results obtained show that university staff (rectors and academics, with more of the former than the latter) held optimistic views of the positive consequences of quality assessment…

This document, which is designed for individuals responsible for curriculum development and delivery at further education (FE) colleges in Britain, offers guidance on curriculum planning, implementation, and evaluation and contains an instrument for monitoring quality throughout the curriculum change process. The first half of the document details…

The General Accounting Office (GAO) examined the impact of formal total quality management (TQM) practices on the performance of 20 selected U.S. companies that were among the highest-scoring applicants in 1988 and 1989 for the Malcolm Baldridge National Quality Award. Several key indicators used by companies to measure performance were analyzed.…

This document consists of the U.S. Department of Education's current list of the approximately 95 accrediting agencies and associations in the United States recognized as reliable authorities concerning the quality of postsecondary education or training offered by institutions or programs. The introductory section points out that the United States…

Twenty-two transition programs illustrating effective community collaboration for youth with disabilities in Minnesota are profiled. These programs were selected because they applied a set of 10 quality standards developed to improve the transition process and adult outcomes for these youth, as well as to increase the cost effectiveness and…

This paper examines issues raised in an earlier paper prepared by the Australian government, viewed from the perspective of the children's services field. The government paper discussed fee relief and operational subsidies, and suggested five possible funding packages. Part 1 of the paper considers operational subsidies in child care. This part…

This packet introduces some concepts in evaluation and accountability for mental health professionals in schools. The first section presents two briefs from the Clearinghouse of the Center for Mental Health in Schools. The first, "Mental Health in Schools: Quality Control, Evaluating Outcomes, and Getting Credit for All You Do," highlights the…

U.S. House of Representative members requested that the General Accounting Office determine what federal and state actions have been taken in addressing indoor air quality (IAQ) concerns raised in certain school, state, and federal buildings within Vermont, Maryland, and the District of Columbia. This report responds to this request and describes…

The conceptual framework is vital in linking elements of quality assurance in teacher education. The development of professional accountability in teacher education is a continuum that links colleges of education responsible for teacher education to the state, to teachers' induction processes within the schools, to professional and learned…

This book presents college and university education as a quality-oriented service with students, parents, and legislators as customers demanding quality. It attempts to blend the concept of strategic management of quality in industry with the latest thinking on the administration of higher education. The first chapter discusses the importance of…

This collection of papers introduces the core ideas of Continuous Quality Improvement (CQI), as Total Quality Management is known in the field of higher education, and underscores its usefulness and relevance for higher education. Papers have the following titles and authors: "The Roots of the TQM Movement" (Warren Schmidt and Jerome Finnigan);…

Total Quality Management (TQM) is a way of doing business that involves every employee, both labor and management, in an effort to improve quality and productivity. The quality management concept consists of common principles: (1) customer focus; (2) process focus; (3) failure prevention; (4) mobilization of work force; (5) decision making based…

This paper encourages the use of Total Quality Management (TQM) tactics and other strategies as a practical means of fostering a quality culture in institutional research offices of higher education institutions. In particular, four approaches are advocated for understanding and minimizing errors: (1) use of TQM tactical tools to enhance work…