Appreciative Inquiry (AI) is an organization development (OD) philosophy that utilizes and builds on past successes, using these as positive momentum for future change. AI provides student affairs with an alternative and generative approach to improving their organizations' processes and culture. As student affairs professionals look to the future…

Purpose: This paper aims to construct an approach referred to as "the participatory narrative" for organizational learning in diverse organizations. The approach is grounded in an understanding of organizational learning as the process of social construction which is narratively mediated. Design/methodology/approach: The participatory narrative is…

The accelerated schools process provides a systematic approach to the restructuring of schools. Developed in 1986 by Henry M. Levin, the strategy seeks to provide the best education for all students. During the first stage, the "taking stock" phase, everyone in the school community works together to develop a comprehensive school…

This book describes a training technique in which an art activity called a touchstone exercise serves as the basis of an action-oriented leadership development program. Part 1 describes the context in which the touchstone exercise was developed and details the process of setting the stage for and conducting it. Two case studies illustrating the…

W. Edwards Deming called for the transformation to a new style of organizational management based on greater cooperation between managers and employees. This transformation could be achieved by introducing "profound knowledge" into the system. This paper is a presentation outline that was used to introduce the basics of Deming's theory…

This report for California's Cypress College reviews major accomplishments with respect to college goals for the 1995-96 academic year. Following an introduction and a list of institutional goals adopted at an August 1995 retreat, part 1 lists 14 campus-wide accomplishments and describes their impact. Part 2 reviews accomplishments and their…

This paper describes first year implementation efforts of Southwest Texas (SWT) State University to develop a system to integrate planning, budgeting, assessment, and quality to improve the delivery of education and other services to all the institution's customers. The document addresses the common situation when an organization already has…

Transactional leadership, or managing a static system of institutional exchanges, was the standard for colleges in an era of expanding markets, apparent never-ending growth, and little competition. Current conditions, however, call for transformational leadership, which involves leaders who create new approaches and relate to people in more…

In the context of educational institutions, intrapreneurs are proactive and innovative educational leaders who work as entrepreneurs inside the institution. In order to successfully carry out intrapreneurial activities, community colleges must have a structural and administrative framework that supports a market orientation and a reduced…

This book on the University of Central America Jose Simeon Canas (UCA) in El Salvador reviews its history, its establishment, its work for social change, and the consequent 1989 assassination of six Jesuit priests and two women. Chapter 1 provides an overview of the text and a description and discussion of the November 16, 1989 assassination.…

Randomly selected employees from a Veterans Administration Medical Center (n=200) were asked to complete measures on distributive justice and procedural justice 4 weeks before their performance appraisal; and on job satisfaction, commitment, involvement, and self-reported performance feedback 4 weeks after their performance appraisals.…

Can Total Quality Management (TQM) improve the performance of school systems in meaningful ways? This paper evaluates the soundness of TQM as an improvement program for education by comparing its philosophy and prescriptions with the mounting theoretical and empirical wisdom on introducing and sustaining large-scale organizational change and more…

This paper examines elements that support the creation of a Motivational Learning Environment. Is it possible to motivate students or should educators focus their energy on creating a motivational learning environment in which students become self-directed and self-motivated learners? The paper focuses on the topics of paradigms, purpose, people,…

This study examines cultural diversity of the population served by vocational rehabilitation and emphasizes the importance of building capacity within organizations and service personnel to effectively serve diverse populations. Chapter 1 provides an introduction to the study noting its purpose and scope and intended audience. Chapter 2 reviews…

Sweden has recently introduced a new curriculum and grading system in its school system. Earlier change strategies based on information dissemination failed because teachers did not view the reforms as being based on reality. This paper presents a research design to identify the internal and external factors that influence change in Swedish…