Those concerned with the funding of mental health services have begun to demand proof that psychotherapy is effective. This study examined clients' evaluations of specific therapist and client tasks at a university mental health center. Results and implications are discussed.

Describes a study of chief state school officers on their opinions of accountability in public education. Findings are examined concerning their responses to questions about funding, professionalism, teaching, innovations, certification, and quality control. (CT)

This report presents lessons learned from the National Partnership for Reinventing Government (NPR) and offers advice for state and local reinvention efforts, describing how NPR's leaders built political and public support and focusing on five aspects of reinvention: getting started (e.g.; creating a reinvention team, building relationships with…

This paper pursues the evolving relationships between Foucauldian understandings of surveillance (the disciplinary observation of the many by the few) and Debordian notions of spectacle (the disciplinary observation of the few by the many). It argues that education today must be understood according to a setting in which spectacle and surveillance…

This handbook combines the outcomes of the "Symposium on Quality Schools" (April 14, 15 and June 2, 3, 1994, Toronto, Canada) with a continuing presentation of the quality philosophy. It is designed to guide the development and implementation of quality-driven educational programs. Quality schools are committed to creating enhanced…

This paper describes a two-year study by the British Library Research and Innovation Centre that examined the potential of self-assessment for public library services. The approaches that formed the basis for the investigation were the Business Excellence Model, the Quality Framework, and the Democratic Approach. Core values were identified by…

This report analyzes the findings from an evaluation of the Alabama Commission on Higher Education, using data from interviews with leaders around Alabama and leaders from business, local and state government, news media, and education. Section 1 describes the approach taken to this required evaluation. Section 2 explains terminology used in the…

Accreditation is a primary means of quality assurance in North American higher education. The seven sections of this handbook (an eighth will follow) explain the accreditation process of the Association of Theological Schools in the United States and Canada (ATS). The first section, "An Introduction to Accreditation by ATS," provides…

This guide assists Internet users in searching for quality information sources available via the Internet and assessing the quality of materials. Chapter 1 provides an introduction and background to the concept of quality in relation to the information available via the Internet. Chapter 2 presents a guide to the different types of online search…

Over a decade ago, concerns about fraud and abuse by some correspondence schools led to federal restrictions on, among other things, the percentage of courses a school could provide by distance education and still qualify for federal student aid. This study reviewed the extent to which the restrictions affected schools? ability to offer federal…

Evaluation management requires a system for measuring, improving, and accounting for quality. The Institute for Program Evaluation in the United States General Accounting Office is developing such a system. (Author)

Colleges can and should do much to improve the management of financial aid offices in a time of reduced funds. Exemplary programs provide a framework for improvement, consisting of two key elements: assessment of office management needs based on the overall campus structural development and good basic management procedures. (Author/MSE)

Early Reagan Administration budget and program messages and other developments are examined in relation to social welfare and social work education. Some dimensions of educational quality are suggested, and the complex relationships between levels of support and quality are analyzed. Elements of a strategy for maintaining quality are assessed.…

A program in peer review and quality assessment at the University of Michigan denture department is described. The program exposes students to peer review in order to assess the quality of their treatment. (Author/MLW)

Conducted a survey of the commissioners and directors of several Rehabilitation Counselor Education (RCE) programs of the Council on Rehabilitation Education (CORE) to determine their preference for using weighted standards in accrediting RCE programs. Results indicated an agreement that standards should be weighted. (Author)