The consumer of a service is of primary importance when defining groups most concerned with program impact. Program effectiveness for the consumer may be increased through the use of certain guiding principles based on the extension of existing quality assurance and program evaluation methodologies. (Author/RL)

Homewood-Flossmoor High School in Illinois has, in one document, a comprehensive "one-and-five" year plan that is designed to develop instructional and program needs and relate them to anticipated revenue as a foundation for the coming year's budget. (Author/MLF)

Based upon objectives mutually agreed upon by faculty member and department chairperson, the model involves evaluation by (1) faculty member (self-evaluation), (2) chairperson, (3) student, (4) peers, and (5) postgraduates. (RAO)

Describes the team planning procedure at Alvin Community College, Texas. Illustrates how budgeting procedures, initiated at the departmental level, are reviewed by administration and decided upon in an organized, rational fashion. (JG)

The paper investigates a strategy for integrating the IEP (individualized educational plan) and J. Guilford's Structure-of-Intellect (SOI) in order to promote an accountability based approach to differentiated programing for the gifted classroom student. (Author/PHR)

States that TQM (total quality management) is a successor to such management concepts as management by objective. Defines TQM and discusses TQM and change, TQM's role in education, and TQM and communication programs. Concludes that change and the need for effective management skills are not going to disappear, and that insurance of quality is…

Claims the emotional labors of the majority of service workers are neither fully recognized nor compensated. Uses A. Hochschild's surface, passive deep, and active deep acting notions to identify the emotional labors (effort and dissonance) employees experience communicating with customers when trying to feel and/or display emotions that are…

Examines the ways in which emotion labor and burnout are interwoven with issues of societal and organizational norms, power, identity, resistance, and self-control in the context of the job of cruise ship activities director. Discusses theoretical and practical implications. (NH)

Business students planned a fund-raising event for two clients, incorporating management principles. Authentic assessment methods were used to evaluate the project. Students' critical thinking skills were enhanced and they were highly motivated by having input from multiple evaluators, including clients. (SK)

Presents the first of a three-part series of articles on the life of a project manager. Discussion in Part 1 deals with the people and related skills involved in the project, including: interrelationships between the client, project manager, and executive management; oral, written, and body-language communication forms; and planning and…

This book tells the story of how three disparate schools handle the many challenges of integrating technology into their classrooms. Teachers and administrators alike will share familiar feelings as they watch the professional learning communities progress toward the change that makes an enormous difference in how they teach and learn from each…

Industrial objectives, if they are employee oriented, produce feedback, and the motivation derived from the feedback helps reduce turnover. Feedback is the power to clarify objectives, to stimulate communication, and to motivate people. (Author/MW)

Presents the rationale for California's consideration of a program planning budgeting system and the political reasons for its decline. (DW)

An organizational workshop for staff members focused on organizational change through identification of problems, one-to-one communication, and the writing of contracts for behavioral change. Contract forming assists members to agree on definition of problems, to involve and commit themselves, and to define processes for change. (EA)