Created in 1987 by the International Organization for Standardization, in Geneva, Switzerland, ISO 9000 is attempting to develop a world standard to help companies and other institutions measure and monitor their quality-control efforts. This article describes four school districts' successful efforts to secure ISO 9000 certification. (MLH)

Discusses evidence from the British Universities Council for the Education of Teachers to the House of Commons Select Committee concerning methods of preservice teacher education evaluation by the Office for Standards in Education, explaining that the evidence represents a significant critique of the impact of recent teacher education reforms. A…

Assesses the perceptions of chief student services officers from 172 public two-year colleges regarding student services provided in 1994. Indicates that both large and small colleges reported the quality of their services as average to slightly above average, an improvement over perceptions reported in the 1965 Carnegie Foundation study. Contains…

Explains why the Internet is not replacing libraries. Highlights include the lack of substantive material that is available; problems with finding what is there; the lack of quality control; physical difficulties with reading electronic texts; high costs of digitizing; and lack of access to older material. (LRW)

Quality assurance in higher education is in the interest of all concerned. Universities must formulate objectives and goals, but attainment of them requires external assessment and cooperation of all parties. Assessment must be based on clear and attainable expectations, aim at improvement, provide insight into quality, contribute to institutional…

Presents a historical explanation of Hong Kong's expanding higher education sector. Describes quality assurance mechanisms deployed by the Open Learning Institute of Hong Kong to review and assess its own development, the degree programs it offers, and the courses in each degree program. (Author/JMV)

Uses a fable to make the point that professors in the academy must fashion the terms of the discourse about accountability and assessment so as to demonstrate that education is not entirely measurable by an increase in the tax base. Suggests that educators should work to shape surveys and other material to reflect the broader goals of an…

The Dutch quality improvement model in higher education has successfully maintained the delicate balance between internal improvement and external accountability, but the faculty's clear ownership of the system (as contrasted with government ownership in some nations) has made continuous quality improvement a dominant feature of the current Dutch…

Provides an overview of the initiatives and development of policies to establish a workable quality assurance system for institutions of higher education in South Africa in the last decade. Notes challenges such as the government's emphasis on programs of study and its requirement that quality assurance systems include institutional auditing,…

A study investigated the experiences of 14 people with visual impairments in attempting to exercise their civil rights to equal access to print. Results found they experienced long waits for large-print accommodations, negative reactions to requests, a lack of quality in the materials, and misinformation about accommodations. (Contains 13…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Discusses the background, concepts, and problems of the recent debate on quality within Germany's school systems. Questions the internal and external scientific experiences that have led to the concentration on quality maintenance and how far these issues can transfer from the private sector. Pleads for an offensive approach to the issue of…

Responds to the article, "Separating Wheat from Chaff: Why Dirty Pictures are not the Real Dilemma in Using the Internet to Teach Social Studies." Maintains that creating a safe Internet environment is the responsibility of the adults not students and developing student skills in evaluating and validating information is not the answer. (CMK)

Describes the creation of the catechetical document, The Catechist in the Third Millennium: Call, Mission, and Formation, which addresses the new urgency and concern for both the quality of catechesis and those who are called to this ministry. Discusses challenges identified in the document and relates the enthusiasm for implementing a new vision.…

South Africa has embarked on a process of education renewal by adopting outcomes-based education (OBE). This paper focuses on the linkages between total quality management (TQM) and the outcomes-based approach in an education context. Quality assurance in academic programmes in higher education in South Africa is, in some instances, based on the…