This guide is built on librarianship training literature and customer service research from a variety of professions. It tells library managers how to identify and describe service ideals, to translate these ideals into realistic goals, and to lead new and experienced staff in fulfilling these service ideals. They are encouraged to focus the…

This report presents the results of a symposium attended by health representatives (nursing, social work, psychology) of eight European governments who met in accordance with target 17 of the World Health Organization (WHO), "Decreasing health-damaging behaviour," to examine the reorientation of education (substance abuse) for health…

Internship is a vital experience for a student counselor, providing opportunities for application and integration of knowledge and skills. University supervision of school counseling interns is a complex task. This document, addressing a lack of articles on the pragmatism of this type of supervision work, provides two handbooks that show how to…

This report analyzes the following 10 curricula for training programs for family child care providers: (1) Child Care, a family day home care provider program developed by Texas A&M's Agricultural Extension Service; (2) the Family Day Care Education Series, a coordinated resource manual and independent study course, the Active Learning Series,…

Presenting preliminary results of a National School-Age Child Care Alliance study of child care providers, this report is an initial analysis of 250 out of 427 questionnaires received as of April, 1993, representing practitioners in 40 states and 180 cities. Tables present data from responses to 16 items on the questionnaire soliciting information…

A graduate of the Columbia University School of Library Services in 1968 and the current Executive Director of the National Commission on Library and Information Science (NCLIS) argues that information professionals today are confronted with increasingly complex and conflicting missions: they must interpret the impact of change on the institutions…

The Commission on Preservation and Access was established in 1986 to foster and support collaboration among libraries and allied organizations in order to ensure the preservation of the published and documentary record in all formats and provide enhanced access to scholarly information. This annual report describes the following activities: (1)…

Old stereotypes and prejudices about Africa and Africans are addressed in this paper on globalizing the business curriculum and internationalizing the training of professionals. It is noted that Africa continues to suffer from a tradition of neglect that includes a historical, systematic exclusion from the rest of the world. Examples from the…

In conjunction with Public Law 101-476, the Individuals with Disabilities Education Act, Head Start programs are committed to including children with disabilities as 10 percent of their student population. This study sought to determine the effects of training on Head Start providers' attitudes toward children with disabilities and their knowledge…

After reviewing literature on the effect that varying instructional activities has on student achievement, this document describes an inservice program designed to help teachers develop skill in varying activities, an aspect of Domain I in the Texas Teacher Appraisal System. Information provided includes: (1) alternative resources; (2) time…

For decades, teachers in British Columbia's rural schools have been expected to be professionally up-to-date but have had limited access to continuing professional education. The rough terrain and great distances between communities have made the provision of continuing professional education expensive and difficult. Their lack of access to…

The roles of change agents in community development are manifest (surface actions of agents interacting with clients) and latent (derived from undercurrents that give directions to the agents' actions). Manifest roles are as starter (facilitator, analyzer, leadership developer); go-between (informer, linker); and accomplisher (organizer,…

A method for evaluating physicians' practice behavior after undertaking continuing medical education (CME) conducted by the American College of Cardiology (ACC) was developed and tested during 1983-1985. The literature on CME effectiveness and physician behavior change was reviewed. Physicians who were trained interviewers conducted telephone…

The 1986 annual report of the Council on Library Resources (CLR) reviews activity over the previous 10 years and provides a full record for the 12 months ending June 30, 1986, focusing on the program components of research, collaborative ventures to support operations and expand service capabilities, and the profession of librarianship.…

This paper is a response to two recommendations for preservice training of school administrators proposed in the 1987 report of the National Commission on Excellence in Educational Administration: that greater attention be placed on discovering ways in which universities and local education agencies might collaborate more effectively in the…