Higher education in the UK has been through a period of major change since the mid-1980s. A massive expansion in the number of students has been coupled with a reduction in the unit of resource, increased inter-institutional competition and greater accountability. Within this demanding context, pressure has also been applied to institutions to…

Hundreds of family life education Web sites are available on the Internet, allowing individuals and families unprecedented access to family life education information. Evaluation is critical to ensuring the quality of and improving these Web sites; yet, few Web site evaluations have been conducted. We formatively evaluated a new family life…

Recent initiatives by the AACSB International--The Association to Advance Collegiate Schools of Business (AACSB) have resulted in the creation of an alternative "experimental" process and a new set of standards to achieve reaffirmation. The experimental accreditation maintenance process is designed to achieve three outcomes: quality, continuous…

For many students and lecturers evaluation is confined to some form of survey. Whilst these can provide useful feedback, their focus is likely to reflect the values and norms of those commissioning and undertaking the evaluation. For real improvements in quality to occur both lecturers' and students' perspectives of factors that are important need…

The principal concern of this paper is the implication of the increasing diversity of higher education provision in South Africa for equity of access and opportunity for historically disadvantaged social groups, high-quality provision, and social and economic responsiveness in distance higher education. This diversity is signalled by a variety of…

Based on interviews with 18 UK women academics and managers on quality and power in higher education, this article interrogates the impact of quality assurance discourses and practices on women in higher education. Micro-level analysis of the effects of audit and the evaluative state seem to suggest that hegemonic masculinities and gendered power…

The SCOTLANG-based research project on modern languages benchmarking in the post-compulsory sector investigated aspects of the highly sensitive and politicised issue of benchmark standards in modern languages. This article looks at the results of focus-group discussions held with higher education practitioners in Scotland at a time when the…

The article deals with the necessity of the development of higher education institutions, improvement of their performance and management in the context of constant changes and reforms. The outcomes of the research carried out at Kaunas College in 2003 while implementing the college performance quality improvement plan are presented. Research…

Quality assurance and evaluation research, like other fields of social research and its application, are confronted with a series of problems. In the present paper, I want first to give a list of such problems, although necessarily incomplete. It is then claimed that while there is no "perfect" solution to these problems, critical multiplism may…

Within the context of traditional quality management principles, a program designed to enhance soft skills of College Algebra students was piloted in fall 2001. Results of the pilot project include increased retention, persistence, note-taking ability, and positive responses concerning course expectations. Quality enhancement efforts in this…

Purpose: To provide a history of the emergence of quality systems from the mid-1980s. To show how quality became a primary policy concern in higher education policy. To map the development of quality processes and raise questions about dominant approaches and express concerns for the future. Design/methodology/approach: Historical document…

This account of internal audit is set within the context of higher education in the UK and a fictitiously named Riverbank University. The study evaluates the recent introduction of "Internal Academic Audit" to the University and compares the process with that of the internationally recognized ISO 19011 Guidelines for Auditing Quality…

This paper examines the varying experiences of quality amongst key stakeholders (those who have an interest in, an impact on or are users of) in faculty student administration in an Australian university and proposes a framework for understanding quality in this context. Data were obtained using a qualitative phenomenographic research approach and…

This article (1) examines the overall structure of regulatory research oversight in the United States; (2) details the origins and evolution of federal legislation pertaining to the protection of human subjects in biomedical and behavioral treatment and research; and (3) describes the expansion of oversight regulation from biomedical and…

This paper reports a recent national study by the Centre for the Study of Higher Education into contemporary practices in student assessment in Australian higher education and the issues of quality assurance facing the sector in the light of public speculation and concern about academic standards. A major issue emerging from the project is the…