In today's era of global competition, organizations must manage their functions and activities in a manner such that they are responsive to customers' needs and can provide excellence in service to the customer while also being efficient and cost conscious. These issues are extremely common in corporate organizations, but such concerns are equally…

Community colleges serve a population of students that is more varied than any other segment of higher education. Commuter, adult, distance education, returning, part-time, working and transfer students have academic support needs that are varied and decentralized. However, frequently these students do not receive or cannot access the support…

"Beyond Tracking" responds to the a sobering assessment of American high schools by delineating and promoting an innovative and well-defined notion of multiple pathways. The book's authors clearly distinguish their use of the term "multiple pathways" from any updated version of the tracking system that marked so many American high schools during…

The full-purpose partnership (FPP) schoolwide model primarily focuses on prevention and early intervention. This model brings the tenets of service coordination directly into the school and focuses efforts to involve families from a strengths perspective before behavioral issues become significant. A preliminary evaluation has shown that this…

This volume is a critical and objective study of the contemporary college student athlete. Framed around the process of recruitment, transition, and support of student athletes in higher education, the volume is a response to societal pressures to reform college athletics. Driven by publicity and the potential for revenue gains, colleges and…

As the United States moves toward becoming a "minority-majority" country, what more can--and should--college presidents and governing boards do to provide low-income students and students of color with a pipeline to high-quality education? Ongoing discourse about shifting demographics locally and nationally must be built into…

Education, in its traditional format, has rapidly changed as a result of technological advances. The present study examined what online degree seekers, at the undergraduate and graduate levels, express as their perceived needs for student support services and to what extent participants perceive these needs to be met. This study, the first…

This document is one of a series of guides to self-evaluation that builds on the advice given in the publication "How good is our school?" (2002 edition). This guide should be used to evaluate the quality of parental partnerships and is designed for use by teachers, managers, education support services, parents and the bodies that…

This monograph describes Supplemental Instruction, a student assistance program designed to improve the academic success of college freshmen based on the idea that if students are not being successful in courses then perhaps colleges should change the way courses are taught. Supplemental Instruction (SI) utilizes regularly scheduled, out-of-class,…

This report profiles participant outcomes of the classic Upward Bound (UB) and Upward Bound Math-Science (UBMS) programs. The UB and UBMS programs provide academic and other support services for high school participants preparing to enter college. Upward Bound's goal is to increase the rate at which program participants complete high school and…

The Biology Fellows Program at the University of Washington aims to enhance diversity in science by helping students succeed in the rigorous introductory biology classes and motivating them to engage in undergraduate research. The composite Scholastic Achievement Test scores and high school grade point averages of the Biology Fellows are…

Despite the best attempts of academic staff to teach students the mechanics of citation, the rules of referencing continue to be broken, particularly by those new to Western university systems (either first-year undergraduate students or international students from different cultural backgrounds). In late 2003, 16 postgraduate international…

What are some remediation programs for students who do not pass high stakes exit exams? Regardless of one's personal beliefs about high stakes exit exams, 52% of all high school students in the United States who are in public schools will be required to take and pass an exit exam. Nationally, these tests are gaining momentum. In most cases,…

This article features the Challenge School, a magnet school in the CherryCreek School District in Colorado that focuses on academically advanced, motivated, and gifted students. The school was developed as an alternative to best meet the needs of these students. The Challenge School focuses on high student achievement and commensurate academic…

Studying in a second language is probably one of the greatest challenges for international students. In this study, the relationship between language preparation and the first year graduate study among East Asian international graduate students in the United States was investigated in order to provide implications and suggestions for university…