Explores the role of computer anxiety, communication apprehension and writing apprehension in predicting future use of new communication technologies. Supports hypotheses about the relevance of computer anxiety and communication apprehension in predicting future technology use, but not those with regard to writing apprehension. Notes that past…

States that, concerning declarative information in software manuals, most research methods are aimed at measuring specific information effects, hardly ever yielding data about what users elect/use if they have a choice. Describes a new approach which experiments with operationalization of the information types and three different user types. Show…

Asserts that technical communication programs are particularly well positioned to adopt usability testing and research in their curricula because of inherent connections between usability and technical communication, such as their mutual emphases on audience analysis, technology, and information design. Describes approaches to implementation of…

Discusses the effectiveness of using focus groups with children to explore their information-seeking behavior and describes a study that organized focus groups with children to determine their opinions on currently available Web-based portals designed for children, and how they might be improved. (Author/LRW)

Surveyed ethnic minority college students (N=245) to determine relationships between cultural commitment and counseling utilization, reasons for not seeking counseling, and suggestions for improving counseling services. Found past utilization of counseling or psychological services not related to cultural commitment. (Author/ABL)

The author reports on a survey of 32 consumer educators and an American Council on Consumer Interests conference session assessing attitudes toward and uses of the comprehensive "Classification of Concepts in Consumer Education." Current and potential uses are described and ways to expand the user base are explored. (CH)

Describes a menu-driven software system for searching CD-ROM databases that also unobtrusively gathers data on CD-ROM usage. The discussion covers the steps involved in creating a log file using DOS, tips for capturing user status, strategies for salvaging incomplete data, and types of CD-ROM usage analysis supported by these data. (three…

Compared nursing home use of 3,316 residents of continuing care retirement communities (CCRCs) with that of general elderly population. CCRC residents had greater lifetime risk of nursing home entry and repeat entries, while their length of stay per admission was shorter. Findings illustrate nursing home use in insured and managed long-term care…

Examines the effectiveness of an installation guide for an online help computer software product. Finds that customers thought the guide was clear and easy to understand and reduced the need to call the help desk. Notes that customers who said that they were calling less had in fact reduced their help calls by 80%. (RS)

Discusses categories of document testing, importance of reader-based testing, measures in usability testing, and issues in implementing document testing. (SR)

Examined usage patterns (i.e., caller and telephone call characteristics) from 1985 through 1989 at a university-based, peer-operated hotline. Collected data on calls to the hotline for the years under examination. Data analysis revealed the importance of examining both sex differences and differences between repeat and nonrepeat callers.…

Identifies and describes strategies used throughout Texas for overcoming barriers to service use among low-income minority elderly persons. Describes strategies addressing lack of knowledge (use of influential groups, working with significant individuals, media use), lack of access (transportation, affordability, availability), and lack of intent…

Used secondary data sources to examine relative importance of geographic mobility as factor affecting use of Veterans Administration (VA) health services by older veterans. Found that variation in state VA health service admission rates was better explained primarily by characteristics of resident nonmobile veteran population and characteristics…

Many studies examining health service utilization by older adults involve secondary analyses of existing data sources and rely on behavioral model of health services utilization. Suggests that severe shortcomings in breadth and depth of available data, and numbers of intervals at which data have been recorded, limit understanding of health…

Explores possible uses of electronic mail in three areas of the academic setting: instruction, research, and administration. Electronic mail is defined, the components needed to get started with electronic mail are discussed, and uses and benefits of electronic mail in diverse educational environments are suggested. (12 references) (DB)