Purpose: The purpose of this paper is to explore existing and desired methodologies for systematic quality work to promote quality in preschools from the principal's perspective. Design/methodology/approach: A collaborative approach was used in this research project, and principals were asked to complete portfolio assignments. Their answers to…

The importance of adequate risk management is growing, whereas quality management unifies all managerial processes to direct and manage activities toward the achievement of organisational goals. The goal of this study is to validate the relevance of the link between the application of quality management principles and risk management maturity.…

Total quality management (TQM) in education is a management theory that directs service providers to carry out quality improvement programs on an ongoing basis that focuses on achieving customer satisfaction in improving the quality of learning. This aim study analyzed the relationship between total quality management and teacher performance in…

Inequities in education, health care, and other social services are often rooted in systemic challenges that organizations must work together to address. If not done with a focus on advancing equity, improvement efforts risk reproducing or exacerbating inequities instead of eliminating them. In response to this need, Shift, an organization…

Purpose: Primary education (PE) forms the foundation of high-quality education systems, but it is often underestimated. This paper aims to develop and empirically validate a measurement instrument to study the current stage of total quality management (TQM) implementation in PE. Design/methodology/approach: This study developed a seven-dimensional…

Although the student satisfaction literature has been well-established, critical drivers of student satisfaction amid the COVID-19 pandemic require further investigation. Therefore, drawing upon expectation-disconfirmation theory (EDT) and protection motivation theory (PMT), we propose a conceptual model incorporating service quality and perceived…

In a rapidly emerging world, knowledge management capabilities, including knowledge creation, acquisition, sharing, and utilization, become more critical for organizational change, growth, and competitiveness. Therefore, this article argues that organizations should consider implementing effective journal club meetings as an opportunity to acquire…

Regular and effective faculty performance reviews are essential for maintaining high educational standards. When higher education institutions lack effective strategies to develop and implement effective faculty evaluation processes, teaching quality and institutional success are negatively impacted. Grounded in Freeman's stakeholder theory and…

The term Assessment and Verification is an integral part of the student achievement and considered as a fundamental function of higher education. Assessment and verification confirm and assures the academic integrity and standard which has a vital impact on student behaviour, colleagues' involvements, the university reputation and finally the…

From 2013 to 2016, the Weikart Center for Youth Program Quality and the National Summer Learning Association (NSLA) partnered to design and test the Summer Learning Program Quality Intervention (SLPQI). The Summer Learning Program Quality Assessment, which defines quality as the presence of identified practices that benefit young people, was…

Research generally shows that the most common business-related difficulties in for-profit higher education institutions are low productivity and declining revenue streams. The purpose of the generic qualitative study was to explore how nationwide for-profit higher education institutions implement strategies for continuous improvement in their…

Understanding the needs of end users (customers, stakeholders) and the simultaneous application of new methodologies for the implementation of strategic plans in order to meet the needs of external (employers) and internal consumers (students and teachers) are essential elements of quality management in higher education. This article aimed to…

Aceh grappled with political conflict with the Indonesian government from 1973 to 2005, which coincided with the devastating impact of the mega earthquake and tsunami on December 26, 2004. Subsequently, the province faced the global outbreak of COVID-19 in 2019. Therefore, a thorough evaluation of the education quality of the youth in this…

The large-scale online teaching amid the pandemic triggered increasing concern over online teaching management and quality assurance. Take the theory of Total Quality Management (TQM) as guidance, a Chinese higher education institution (CHEI) built a multi-level, multi-link, and multi-dimensional teaching quality monitoring system (Online Teaching…

Lean is a process improvement approach to improve organization's efficiency by identifying and eliminate non-value-added activities, while Six Sigma is a methodology focused on reduction of process variation. The integration of both, namely Lean Six Sigma (LSS) drives organization on waste elimination, variation reduction and value creation, which…