Examines reasons for hiring contingent employees or outsourcing vendor services in libraries, as well as disadvantages of contingent employees. Considers the issue of exploitation. Explores the extent to which contingent employees are a part of the organizational structure, and discusses effective management for positive outcomes and ways to…

Lists projects that parent volunteers can do in elementary school libraries in the areas of computers, audiovisuals, reading programs, helping students, special-needs students, clerical, arts and crafts, parent representation in various areas, and community projects. (LRW)

As the purchase of virtual resources accelerates, particularly through consortial agreements, the autonomy of the local library will fade and the roles of librarians will change drastically. This rapid transformation is illustrated by a discussion of OhioLINK and its positive and negative effects on one member library. (Contains 21 references.)…

The diagnostic instrument SERVQUAL has been developed to measure customer expectations and perceptions of service. This article describes a study that investigated how applicable SERVQUAL is to academic libraries and how influential the study's findings might be in changing concepts of the management of academic library services. Two SERVQUAL…

In 2002, the Department of Education, Science and Training (DEST), Higher Education Information Infrastructure Advisory Committee commissioned the National Library of Australia to analyse the uniqueness and overlap of Australian university library collections, comparing library collections in each state, using the National Bibliographic Database…

This analysis of the transformation of the Charles Sturt University Regional Archives from a library special collection to a multi-function regional repository highlights the importance of stakeholder interests in determining institutional configurations and collection development priorities. It also demonstrates the critical importance of…

Discusses the Kentucky Education Reform Act of 1990 and the role of school library media specialists. Focuses on principals' perceptions of media specialists in five categories: information literacy; collaboration, leadership, and technology; learning and teaching; information access and delivery; and program administration; and suggests that…

The relationship between the library and its patrons is damaged and the library's reputation suffers when returned items are not checked in. An informal survey reveals librarians' concern for this problem and their efforts to combat it, although few libraries collect objective measurements of errors or the effects of improvement efforts. Brigham…

Access services is not unique in its need for effective personnel management. A review of the literature indicates that there are many publications on or relating to library personnel administration; however, relatively few of them are dedicated to the narrow topic of access services. As such, this review encompasses literature that is general to…

The renovated Cerritos Public Library is a unique blending of traditional and hightech features. One of the key principles in its planning and design was to enable a range of convenient access services. This article summarizes the process of building this library and how it has been received by users. (Contains 5 figures.)

Purpose: To share the experiences gained during the migration of library data from one library management system (LibSys[TM]) to another (e-Granthalaya[TM]). Design/methodology/approach: The paper describes the step-by-step approach taken to migrate the existing library data to the new software. The paper also discusses the peculiarities of the…

Following a library-wide brainstorming session and retreat, the Dean of the Maureen and Mike Mansfield Library tasked an ad-hoc committee to discuss implications for the library and its users if certain processes were implemented or eliminated in order to streamline the processing of serials. As the library's collection continues to shift from…

This article documents the process used by the Hofstra University's Library and Faculty Senate to evaluate current serials title lists for different academic departments. The library has found that initiating this effort through the auspices of the Faculty Senate Library Subcommittee (FSLS) allows it to create an environment of legitimate concern…

This article describes the current distance education environment for university libraries and the distance education library services for faculty and students. The authors surveyed selected Association of Research Libraries (ARL) members to determine current services and the changes in distance education library services since the 1996 ARL SPEC…

In the rapidly changing information environment, libraries have to demonstrate that their services have relevance, value, and impact for stakeholders and customers. To deliver effective and high quality services, libraries have to assess their performance from the customer point of view. Moving to an assessment framework will be more successful if…