With the stabilization of student population and a demand for improvement in the quality of prospective teachers, a model has been developed for improving selection-retention procedures, giving administrative organization, role of student personnel services, criteria for admission to the profession, and provisions for probationary status,…

Some states are using rewards and incentives to entice public colleges and universities to improve quality and meet long-term state goals. Performance funding generally represents a small portion of an institution's budget but appears to substantially affect institutional performance, lessen funding fluctuations, and promote funding stability.…

Examines the effectiveness of a framework developed to measure service quality in academic libraries. The research, which was conducted in the seven university libraries of New Zealand during 1996 concluded that the survey questionnaire administered is an effective instrument for testing service quality. (AEF)

A theory of program quality based on a new definition of quality is offered. Constructed on the basis of interviews with nearly 800 stakeholders in master's-level education, the engagement theory" advances a conceptual framework and a set of criteria, with indicators, for assessing graduate and professional program quality. (Author/MSE)

Discusses the future of electronic journals based on three previously published articles. Topics include copyright; costs; electronic searchability, including hypertext links and indexing; changes in the world of scholarly publishing; intellectual quality; social influences; printed journals versus electronic journals; and publishing patterns.…

Describes the practice of benchmarking and its use in staffing. Examines benchmarking's roots in quality control and how businesses can establish reference points in pursuing their goals. Includes suggestions on planning benchmarking efforts, strategies for data collection, data analysis, and taking action. Provides a benchmarking code of conduct…

Examines ways of evaluating school library media collections: size; checking the collection against recognized standard bibliographies; and calculating average collection age. Suggests frequency of curriculum revisions, average age of materials in standard bibliographies, and weeding guidelines as possible measures for comparison to collection…

In the early 1990s, the Quality Assurance Unit of Strathclyde (Scotland) Education Department involved parents in the school inspection process by surveying over 34,000 parents of school and preschool students. Survey responses concerning satisfaction with the parent-school relationship and educational quality are analyzed and interpreted in terms…

Describes the system of external institutional evaluation in Netherlands universities, distinguishing between the organizations conducting the assessment itself and the follow-up. The primary assessing organization is a private one, funded and governed by the 14 universities, and uses discipline-based assessment teams. The follow-up assessment is…

Reports on a Dutch study examining qualitative aspects of internationalization in Dutch higher education institutions, and examines the ways Dutch institutions evaluate Dutch students' academic experiences abroad. Raises the question of whether existing systems meet stated standards for quality assurance. Makes some recommendations for…

Texas A&M University's Evans Library conducted a survey (SERVQUAL) to measure service quality in terms of tangibles (appearance of facilities, equipment, personnel, and communication materials), reliability, responsiveness, assurance, and empathy. Discrepancies between expectations and perceptions were found in reliability, responsiveness,…

Relates a college president's efforts to use total quality management concepts at his school to achieve a universitywide transformation. Describes how the program was conceived and ways in which personnel were trained and educated about quality. Discusses how quality principles were implemented and the effects of such actions. (RJM)

System-wide assessment in higher education can be influenced by political issues, which are in turn preoccupied with market forces and technological development. This generates a climate inimical to ethical quality and conflicts with academic work. If academic work is to make its best contribution to society, administration must move beyond…

Describes changes in management and accreditation among Canadian health organizations caused by changing federal transfer payments and philosophies of service. Examines the status quo of evaluation in organizations based on either quality assurance or continuous quality improvement. Challenges facing evaluators in the health care sector are…

Explores the importance of leadership, vision, purpose, organizational culture, motivation, and change as aspects of organizational life that Total Quality Management (TQM) does not adequately address. Offers the concept of learning organizations as a preferable approach, arguing that this method is a needed element in the leadership and…