Purpose: This paper is the first part of a comprehensive report about a research study that aims to assess the relationship between the university experience and student outcomes as a means of determining a university's success in meeting its educational goals. Design/methodology/approach: It focuses on the research methodology deployed.…

Purpose: Despite the abundance of research on quality management there is no universal consensus on how best to measure quality in higher education. This paper undertakes a critical evaluation of the different methods used to assess the quality of provision in higher education departments in the UK. Design/methodology/approach: Drawing on relevant…

This study identifies the responsibilities of the bodies and institutions involved in the implementation of the Bologna Process. They include the levels of Europe, nations, higher education institutions, departments, degree programmes, teachers and students. The future planning is analysed using the Balanced Scorecard approach designed for the…

This brief paper for individuals interested in being qualified as educational interpreters for the deaf in Virginia provides basic information about educational interpreting and competency requirements of the Virginia Quality Assurance Screening (VQAS) program. It explains: the goal of educational interpreting; the role of the educational…

This report discusses the application of the International Organization for Standards's ISO9000 quality assurance standard and Total Quality Management (TQM) to higher education in light of the "new collegialism." It defines the basic elements of ISO9000 and TQM, reviews the strengths and weaknesses of both approaches, and notes efforts…

This paper presents strategies that address the needs of the school district assessment office for standardized procedures to support reliable and efficient test processing and reporting and that meet the needs of school staff for test administration guidelines. The key to test administration and processing quality is a knowledgeable test…

A pilot study examined the relationship between the retail sector and food and beverages industries and their implications for training. A range of case studies were undertaken in food manufacturing and retailing enterprises in the United Kingdom (UK) and Germany. The UK case studies examined the problems of manufacturers, both small and large,…

The diverse skills and technologies necessary to achieve high levels of artistic and technical quality in audio book production are called audio book art and science. This document explains the principles of audio book art and science and is divided into three sections: "Communication Art in Audio Book Production,""Science in Audio Book…

The 21-member Task Force on Archiving of Digital Information was formed in December 1994 and spent a year studying what is needed to make digital libraries stable, accessible, and valid. Their final report is divided into the following sections: (1) "Introduction," which examines the fragility of cultural memory in a digital age and the…

In the field of total quality management (TQM), the term "customer" has been redefined to include all stakeholders, people who have an interest in the organization and its activities, from traditional customers to employees and society as a whole. The stakeholders of an academic library include: students, academic staff, university and…

When researchers evaluate social skills programs, they essentially are measuring progress towards a goal. How they measure this progress hinges on the precision of the goal statements, the identification of valid and realistic process and outcome indicators, and the selection of appropriate data and methods for collection. This paper outlines the…

While many educational institutions pay lip service to quality, often the very documents they produce, such as training handbooks and reference manuals, are not themselves of high quality. Quality documentation helps employees find what they are looking for, know when and where to ask for help, and become more independent. At Central Piedmont…

This monograph reports the conclusions of seven 6-month projects addressing issues of case management in the field of developmental disabilities in Minnesota. First, the theory supporting case management is reviewed and alternative definitions and guiding principles are offered. Next, the Minnesota rule on case management is detailed, noting…

Disorder and linearity are essential to science, but empirically derived laws indicate that counts do reflect underlying structure and can support inference. Starting from the premise that a linear structure underlies data, G. Rasch deduced that the necessary and sufficient mechanism to convert from counts to linear measures is the logistic ogive.…

In July 1997, the University Library at the University of Nebraska at Omaha adopted a new structural model for Web site development--the publishing metaphor. Rather than relying on an individual expert (the Webmaster) or a WebTeam comprised of a few individuals, the model permits everyone in the organization, regardless of position or Web…