Describes the Teaching Quality Assessment (TQA) in the United Kingdom as having the potential to provide a useful way of formatively evaluating an institution's international effort. Provides examples and an outline strategy for successful internationalization in higher education. Concludes that the responsibility for the evaluation of educational…

Responding to a budget deficit, St. John Fisher College (New York) used quality-management tools to address critical budget issues and initiate a strategic program. Because the process used consensus-building tools, committee members felt they had been given equal input into resource allocation decisions and the process provided a sense of shared…

Discusses how various school districts are addressing school quality on tight budgets. Options discussed include use of portable classrooms, streamlining non-educational services, leasing and performance contracting, and energy improvements and working with power utilities to cut costs. Argues for adopting and enforcing ISO 9000 standards to…

Examines the results of Mexico's quality-oriented higher-education policies, in place since 1984 and designed to encourage improved faculty performance through economic incentives. The policies were enhanced further in the mid-1990s by establishing medium-term improvement strategies and using external evaluators and international experience to…

The Malcolm Baldrige National Quality Award (MBNQA) for quality programs has seven categories against which organizations are evaluated (leadership, information and analysis, strategic/operational quality planning, human resources, process management, quality/performance results, customer/student satisfaction). A preliminary quality-assessment…

"Quality-controlled subject gateways" are Internet services which apply quality measures to support systematic resource discovery. A main goal is to provide high quality subject access through indexing resources using controlled vocabularies and by offering a deep classification structure for advanced searching and browsing. Provides an…

This article describes the development of a provider-based outcome measurement system, describing core components and processes, what to measure, who should be involved in the development and measurement process, and what data collection technologies can be used or adopted. Problems in developing model outcome measurement services are presented.…

This article describes the Malcolm Baldrige National Quality Award and how the Missouri School for the Blind has been using it to measure its organizational effectiveness by focusing on the future, managing by fact, and creating innovative solutions to meet the needs of students, families, staff, and other service providers. (Contains references.)…

Introduces a special theme journal issue on research and education in quality control, maintenance, reliability, risk analysis, and safety. Discusses each of these theme concepts and their applications to naval architecture, marine engineering, and industrial engineering. Considers the effects of the rapid transfer of research results through…

Considers methodological issues which arose in undertaking a two-year British Library-funded research project--Assessment Tools for Quality Management in Public Libraries--and discusses the principal findings. The authors suggest that by using an active research methodology they were best able to produce a self-assessment tool-kit which matched…

Presents an overview of various approaches to evaluating inservice teacher education in the United Kingdom and elaborating on one approach: evaluation for decision making (including context evaluation, input evaluation, process evaluation, product evaluation, and transfer evaluation). The paper also discusses some general principles to help…

Offers different school administrators' opinions on issues affecting education. Focuses on the Americans with Disabilities Act, school administration, business offices, contract services, energy concerns, school facilities, furniture and furnishings, hazardous materials, indoor air quality, lighting, maintenance, physical education, purchasing,…

Examines theoretical foundations and practical application of Translation Quality Assessment (TQA), particularly in translator training. Several approaches to translation are considered, especially the "functional" and "relevance" approaches. The need for TQA, several popular views on translation quality, and the issue of…

Discusses results of a British Library funded project investigating the training needs and opportunities of flexible workers in United Kingdom library and information services. Explains that managers need to attend to training of part-time and temporary workers, both to maintain quality service and to ensure compliance with discrimination…

A former superintendent explains the value of teamwork for solving problems involving bus passes, budgets, and faculty attrition. His continuous-quality-improvement initiatives sparked creative impulses while underscoring the importance of redesigning work procedures and giving people the time and encouragement to be inventive. (MLH)