This paper provides an overview of common sampling methods (both the good and the bad) likely to be used in community college self-evaluations and presents the results from several simulated trials. The report begins by reviewing various survey techniques, discussing the negative and positive aspects of each method. The increased accuracy and…

This symposium on issues in training consists of three presentations. "Improving Customer Service Training in Korea" (Namhee Kim) reports findings from interviews of customer service employees who identified these customer service issues: training for service recovery is needed; additional service gives a strong impression to customers;…

This collection of papers presents the current state of research on effective instructional programs for Hispanic American students. The 10 chapters are: (1) "Effective Programs for Latino Students in Elementary and Middle Schools" (Olatokunbo S. Fashola, Robert E. Slavin, Margarita Calderon, and Richard Duran); (2) "Effective…

This report describes a low-cost, adaptable methodology for assessment of basic learning competencies (BLCs) in diverse cultural contexts. Following the introduction, section 2 provides a policy framework and covers priority populations; policy and assessment needs; challenges for policy-driven assessments; and questions policymakers might have.…

This guide, which is an updated version of the guide created for the Groundhog Job Shadow Day (GJSD) that was held on February 2, 1999, provides structured activities that classroom teachers and job sites can use to help students understand the importance and relevance of their education and see firsthand the range of knowledge, skills, and…

This document explains how to conduct a successful job search. The following items are included: (1) an outline of a self-assessment process to help jobseekers identify their needs, interests, and skills; (2) a discussion of strategies for locating job openings; (3) information on the job application process (guidelines for applying for jobs in…

"Contested Ground: Performance Accountability in Adult Basic Education" (ABE) is one of the most important books on adult literacy policy at the turn of the century. In it, Juliet Merrifield examines the critical issues of policy, practice, and theory with which the field is currently consumed. She and her colleagues maintain that the concept of…

This journal (published twice a year) is a publication of the Japan Association for Language Teaching (JALT), a nonprofit professional organization of language teachers dedicated to the improvement of language learning and teaching in Japan. JALT's publications and events serve as vehicles for the exchange of new ideas and techniques, and a means…

This book offers approaches for teaching adult patrons how and where to find information in libraries and through information services. It includes 34 papers, organized in seven sections, expressing the views of faculty, adult students, and administrators as well as librarians on theories of educational psychology that explain how adults learn.…

This paper presents background information on "why" some students may not be responsive to the traditional lecture/discussion classroom format. It offers a model, based on a "high-tech," state-of-the-art classroom facility, for revitalizing lectures. The author recounts her own classroom experiences as she attempted to integrate technology into…

This book is intended to broaden awareness of the instructional innovations and adaptations taking place in college and university writing classes designed specifically for working adults. Through case studies of five established writing programs for adults, the book provides a historical context for today's college-credit writing programs for…

This study examined whether replacing race-based affirmative action admissions programs with class-based programs would continue to meet the racial/ethnic diversity goals of higher education, with the added benefit of helping poor and working class white students. Data from three National Center for Education Statistics databases were analyzed to:…

This monograph is comprised of 12 essays related to the federal Workforce Investment Act of 1998 (WIA), each of which serves as a generic primer on a topic relevant to work force development staff and researchers nationwide. The essays are "Learning the Language of LMI (Labor Market Information): Basic Labor Market Information Terms and…

This paper presents a collection of studies that examine interactions in preschool and school settings around the time of school entry. The studies are loosely organized around five themes: (1) differences between intended and experienced curricula, and intended and experienced patterns of interaction; (2) contingent and responsive nature of…

These proceedings are comprised of 25 presentations divided into 5 "tracks." Section I, Diversity and Social Justice, has "Free to Learn with Body and Soul Jazz Divas, Beat Poets, and Street Preachers" (Ferrante, Belcastro); "Clashing Cultures in Our Classrooms" (Gabrich, Rothenberger); "Encouraging Adults in…