This paper proposes utilizing a combination of the Quality Function Deployment (QFD)-Kano model as a useful tool to evaluate service quality. The digital library of the University of Guadalajara (Mexico) is presented as a case study. Data to feed the QFD-Kano model was gathered by an online questionnaire that was made available to users on the…

The paper intends to shed light on the predicament faced by many Filipino. Librarians: the lack of local institutions offering a library and information science (LIS) postgraduate degree. The paper aims to reveal the state of Philippine LIS postgraduate education by considering the number of librarians who have pursued and are still pursuing…

This study compared end-of-semester student ratings from students who provided mid-semester feedback with those who did not, to measure how consistently students rated teaching effectiveness. Participants included 394 undergraduates in seven classes. Within each class, participants randomly formed the primed group, completing an online survey…

State coordinators of early hearing detection and intervention (EHDI) programs completed a strengths, weaknesses, opportunities, and threats, or SWOT, analysis that examined 12 areas within state EHDI programs. For audiological evaluation and services, 299 items were listed by 49 coordinators, and themes were identified within each SWOT category.…

The purpose of this study was to identify physical education (PE) teacher educators and examine physical education teacher education (PETE) programs presently offered at undergraduate degree-granting Canadian universities. The investigation was conceptualized by issues related to the dislodging of PETE from a central to a marginal role in higher…

The Energy Challenge is an environmental education program that is administered to ninth grade students in the public schools of a small Midwestern city in the United States. The program is sponsored and administered by the two local electric utilities, and it has been going on for seven years. To determine the effectiveness of the program, a…

Conservation and environmental education share similar goals with Extension and thus holds partnership potential for Extension. The study reported here compared the needs and barriers faced by environmental educators and Extension agents in West Virginia using a mail survey. Results indicated there were both similarities and differences in the…

Purpose: The aim of this study was to develop and validate a scale to assess work role motivation in school principals: the Work Role Motivation Scale for School Principals (WRMS-SP). The WRMS-SP is designed to measure intrinsic motivation, three types of extrinsic motivation (identified, introjected, and external), and amotivation with respect to…

Virginia's SHARP logger program is a Cooperative Extension program currently providing training to over 1,500 loggers, foresters, and others. We conducted a mail survey of SHARP loggers to characterize program participants, assess programming needs, and evaluate program effectiveness. Results indicate a diverse group of participants in terms of…

Because of the historically low numbers of minorities in geoscience careers and college majors, an area of growing attention is how teacher professional development may be utilized to increase diversity in the geosciences (Pecore et al., 2007; Sedlock & Metzger, 2007). This paper examines teacher preferences for the timing, location and…

The purpose of this paper is to examine the performance of second tier UK universities in relation to the effectiveness of their knowledge management systems and involvement in open innovation. Data were acquired using a mail survey of academic staff in social science and business faculties in second tier institutions. The results indicate that…

The purpose of this research was to determine how teachers and administrators in a successful North Carolina district perceived the purpose and value of a school improvement plan (SIP) and the planning process. The SIP is the accepted best practice for school-wide improvement, and the perceptions of the purpose and value of the process…

Understanding the context of the demand for special education (SE) teacher education (TE) faculty is important because it can provide faculty at doctoral-granting universities with useful information for program planning. Knowing more about SE teacher preparation programs currently in place and program revisions being planned allows doctoral…

Purpose: The need for "job-ready" graduates has catalysed the development of non-technical skills in higher education institutions worldwide. Continued criticism of business school outcomes has provoked this examination of non-technical skill deficiencies in Australian business graduates. The purpose of this paper is to compare findings…

Cross-sectional data reveal alarming financial situations among 2009 MSW graduates from 25 states and their loan decisions (N=260). More than a quarter of the participants owe at least $40,000 in educational loans from their MSW degree, and 30% borrowed at least $30,000 of their total college education debt. Expensive credit cards are used more…