Purpose: Measuring service quality in higher education is increasingly important for attracting and retaining tuition-based revenues. Nonetheless, whilst undergraduates have received substantial academic exposure, postgraduate-based research has been scant. Consequently, the objectives of this paper are threefold: first, to identify the service…

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two…

Equity of service delivery to families of children with hearing loss is an important outcome that is sometimes difficult to achieve. With the current philosophy of family centred practice, questions arise as to how service can be delivered, how equitable that service might be, and how the quality of service may or may not be affected. There were…

With the growing popularity of computers and the Internet, most teachers are taking advantage of Internet functions to assist in both teaching and student learning. However, students only login to the assisted learning system once or twice a week on average to surf for relevant references, participate in discussions, or hand in assignments, even…

The author uses satire to point out prevailing problems in service settings for the handicapped, such as isolated locations, poor transportation, stigmatizing program names, devalued staff, and degrading names for participants. (CL)

Suggests a framework for conceptualizing consultation and education (C and E) activity within the context of sound management principles. Emphasizes the relationship of the C and E function and the community mental health center as a whole. Reviews basic management functions and how they apply to C and E programming. (Author/BH)

Surveyed 88 aging agencies serving approximately 11,000 clients to assess their capabilities for serving elderly with alcohol problems. Alcoholism was not viewed as a major problem by agency administrators, but few policies and procedures for dealing with this population were extant. Discussed implications for policy and program development.…

Developmental disabilities are reviewed from the standpoint of definition, service systems, and interventions. Definitions from relevant laws outline population characteristics and required services. Intensive, comprehensive, coordinated ongoing delivery mechanisms are emphasized, including vocational, residential, and generic services. General…

Service-learning programs can be funded in several basic ways. Ideally, funds are a line item in the school or district budget, reflecting the fact that service-learning is a part of the mainstream educational delivery system. Many districts choose to fund service-learning as a strategy to accomplish curricular goals, so no additional sources of…

Data in this article indicate the types of information available through the Career Information Delivery System in each state. The effect of microcomputers on occupational information delivery is also discussed. (SK)

The first of thirteen papers presented at a 1980 conference on rubella-caused deafness provides an overview of the problems involved in advocacy, organization, and planning of services. (CL)

In a competition, 12 teams converted a PowerPoint presentation into an e-learning course. The results were judged on ease of use, use of rich media, interactivity, and innovation in the conversion process. (JOW)

The article identifies common concerns in residential programs for persons with autism (the role of families, staff training, program components, interactions with the nonhandicapped community) as well as areas of variation among different programs including goals, size, funding, physical environment, vocational programing, and grouping of…

Compared mental health service availability and actual clinical practice across six different health maintenance organization (HMO) models. Findings are consistent with previous research showing that in comparison to fee-for-service models, the organization and financial structure of HMOs influence provider response and utilization patterns. Also…

Area of expertise (AOE) teams are more permanent, self-directed, integrative, and empowered with resources than traditionally organized teams. Using the AOE team approach in Michigan Extension and the Agricultural Experiment Station has improved capacity to deliver educational programs. (SK)