In 1992, the University of Bridgeport (Connecticut) accepted $50.5-million from a peace academy founded by the Reverend Sun Myung Moon in exchange for control of the board of trustees, budget oversight, and the right to offer curricular advice. Top university officials are now being replaced by peace academy members and officials. (MSE)

Multisource assessment is a tool for obtaining quality performance feedback by collecting performance information from multiple work associates. Topics include performance facilitation; performance feedback; assessing training effectiveness; continuous learning; and development or performance management. (AEF)

Outsourcing has been proposed as a method for improving effectiveness and productivity in Australian public library service. Developments, drawbacks, and potentials are discussed, and differences between contracting out whole services as opposed to selected activities are examined. (AEF)

An economic model for evaluating the cost performance of academic and administrative programs in higher education is described. Examples from its application at Indiana University-Purdue University Indianapolis are used to illustrate how the model has been used to control costs and reengineer processes. (Author/MSE)

Criteria most often used by higher education administrators in restructuring higher education in the 1980s and 1990s are outlined. A distinction is made between retrenchment and restructuring. Criteria recommended in the literature are compared with criteria actually used, and the results. Some alternatives are suggested. (MSE)

Strategic planning for the Council for Advancement and Support of Education includes creation of an information system, establishment of local chapters, emphasis on professional development, improvement of minority-group representation, review of governance, development of a marketing plan, expansion of public support of education, and adaptation…

The University of Miami (Florida) information resources department developed and instituted a program of "jump level leadership" in 1989 to open communication between all hierarchical levels. Results include free flow of ideas within the department, organizational changes, and happier, more effective employees. Successes, problems, and…

A strategy that has made total quality management work for many organizations involves the following six steps: vision, audit, plan, train, implement, and monitor. (MLF)

Asserts that a possible avenue for achieving national goals for undergraduate education lies in the application of total quality management (TQM) principles to teaching and learning. Discusses the TQM approach in industry and presents a TQM teaching/learning model in which the student is perceived as a customer. (CFR)

A question and answer form addresses the experience of Samford University (Alabama) in implementing Total Quality Management and examine the process and results of changing institutional culture. The experience illustrates how important preparation is and how profound the required changes may be. (MSE)

The experience of the University of Illinois at Chicago in learning about the Total Quality Management approach and applying it to the institution are outlined. Four distinct stages of change were identified: awareness creation; establishment of initial teams; development of infrastructure for quality improvement (QI); and institutionalizing the…

White Bison, a Native-owned training center, offers a comprehensive long-term program based on American Indian principles and aimed at managing organizational or community development. Participants build unity and empower themselves by examining their own beliefs and values that affect the workplace and by giving each other legitimate positive…

An organizational development and quality enhancement effort at the University of Cincinnati (Ohio) incorporating characteristics of several popular quality management systems has produced unanticipated benefits in the administrative services and information technologies division: downsizing was less drastic than anticipated; innovative financing…

Provides a review of the total quality management movement and process, and advocates applying it to higher education as a solution to current problems. Customer emphasis, continuous improvement, developing human resources, and using tools for process development are described; and examples from specific academic institutions are included.…

Examines the possible impacts and implications of female leadership on the library profession. Demographics, differences between men and women as leaders, characteristics of effective leadership, and changing models of organizations are discussed. (Contains 36 references.) (EAM)