Examines issues in the management of information and support services for distance education, including identification of instructional objectives and strategies and desired outcomes; nature, scope, and locus of organizational responsibility; quality standards; competing service values; logistics of service provision; costs and benefits; and…

Summarizes sources of legal information in New South Wales and outlines the libraries' driving motivations, access policies, and practices. Also highlights the important value-added service professional library staff contribute to both the quality and quantity of information delivery in this discipline. (Author/AEF)

Despite recent rejection of proposals for national reform of college accreditation, a well-established system of regional, voluntary self-regulation offers the best vehicle for correcting imbalance in educational quality assurance. The new Council for Higher Education Accreditation can help restore public faith in voluntary self-regulation by…

Draws on international research, policy, and practice relevant to quality assurance systems to analyze the development of a national framework for educational quality assurance in South Africa. Describes an emerging framework for quality assurance that encompasses evaluation of student achievement, quality audits and reviews, program and service…

Outlines some of the issues and practices currently shared by higher education and health care industries, including public dissent, declining government support, shifting of the distribution of expenses, applicability of revenue-based budgeting, debate over cost and quality, merger trends, changing traditions, concern for development of a…

Examines problems in external university evaluation associated with a small country, such as Lithuania, including lack of resources, lack of competition, language of instruction, and program condensation as part of the transition from communist rule. Perceived needs include specific international academic standards, performance indicators, and…

Discussion of creating World Wide Web pages for schools highlights content and subject matter; contributors; quality of content; technical and design standards; student and staff safeguards; copyright, ownership, and disclaimers; and server access. Pertinent Web site addresses are included. (LRW)

Presents results of a survey among ninth graders, focusing on their perception of mathematics instruction and their mathematics teachers. Shows that their perception of teachers is related to the characteristics of the quality of instruction. Discusses including survey responses of students on school instruction in scholastic systems of quality…

Identifies and discusses four problems librarians face in dealing with the Internet: (1) how to locate information; (2) how to ensure that information is from a quality source; (3) what price should be paid for Internet access; and (4) what recourse is there for incorrect information. Sidebars include Internet site addresses and a discussion of…

Statistical process control (SPC), which employs simple statistical tools and problem-solving techniques such as histograms, control charts, flow charts, and Pareto charts to implement continual product improvement procedures, can be incorporated into human service organizations. Examples illustrate use of SPC procedures to analyze behavioral data…

Seven articles on hospitality management training discuss the following: computerized management games for restaurant manager training, work placement, real-life exercises, management information systems in hospitality degree programs, modular programming, service quality concepts in the curriculum, and General National Vocational Qualifications…

Using a custom-designed hypercard program, 26 University of Iowa students collaborated to create an interpreter's annotated edition of "Paradise Lost." Successful use of these technical resources required teachers to consider student computer skills, specific learning tasks, social dynamics of collaborative, creative work, and ways to…

Describes elements of a partnership between Dallas County Community College District and Texas Instruments that draws on the concepts and processes of Total Quality Management (TQM). Suggests that such partnerships have the net effect of significantly improving and reinventing cooperative efforts to prepare students for the workforce. (MAB)

This article argues that a sound performance evaluation system benefits the employee, supervisor, and organization by providing a written record of efforts, by motivating employees, and by maximizing employee growth potential. It proposes that such performance evaluations are compatible with the Total Quality Management approach. Principles of…

College trustees should be aware of the latest round of federal regulations because they threaten to impose unprecedented government control on colleges and universities. Some regulations signal an expansion of the federal role into a broader effort to improve and monitor quality in higher education. (Author/MSE)