Providing leadership for community dialogue may be one of the new roles of Extension. (EB)

Presented at the convention of the National Rehabilitation Association (New York City, November 3, 1969). (Author)

The method of evaluation involves measurement of program objectives and subobjectives in order to ascertain program effectiveness. Evaluation provided useful information with regard to the agencies using the service, the flow of patients through the program, and the subsequent flow, through a hospital outpatient clinic, of a majority of patients…

Adapted from a speech delivered at the Golden Anniversary Convention of the National Easter Seal Society for Crippled Children and Adults (Nov. 21, 1969). (Author)

Develops a model of interorganizational conflict (both structural, which involves rules that govern a relationship, and operating, which involves the interpretation and application of such rules) that incorporates key aspects of the organizational interface, explaining conflict on the basis of similarities and differences among the interacting…

Describes cooperative accreditation ventures undertaken by different accrediting agencies. Examines methodology and findings of a nationwide survey of accredited institutions conducted to determine the perceived worth of accreditation, the values and problems of multiple accreditation, the acceptance of cooperative accreditation ventures, and…

A Program Review Unit was established at the Philadelphia Area Agency on Aging and an evaluation model was developed during the first year of operation. The single most important attribute for a successful program review activity is the availability of measurable program goal statements. (Author)

Collaboration between a private home health agency and public volunteer agency (the Senior Companions Program) was evaluated through interviews, site visits and questions. Volunteers were highly valued and important to the organization despite additional administration and training burdens. It was a cost-effective way to expand community-based…

Defines knowledge management, particularly as it applies to government agencies, information centers, libraries, and non-governmental organizations. Topics include the dynamic nature of knowledge transfer; personal knowledge and organizational knowledge; identifying communities of practice; collaboration tools; and continuous organizational…

Rather than being a by-product of the social activism of the 1960s, modern child advocacy began and evolved immediately after World War II in the context of the welfare state. The rise and fall of the Citizens' Committee for Children of New York, begun in 1945, illustrates the changing content and meaning of postwar child advocacy. (TM)

Describes the growth of Indian social organizations in Phoenix (Arizona). With changes in federal policy and the increasingly uncertain role of Arizona's Commission on Indian Affairs, these institutions take on growing social and political importance, as such organizations have done for other ethnic groups. (DM)

A model is presented for treating complex child abuse cases involving different agencies. The model proposes five stages in processing cases: interagency cross referral, joint case conferences, allocation of treatment responsibilities, simultaneous treatment, and formal joint periodic reassessment. Analyzing the dynamics at each stage can help…

Some academic administrators have long felt that colleges are too much influenced by specialized accrediting agencies. Under pressure to control costs and improve general education, some are attempting to limit the agencies' authority. Proponents say accreditation is needed and conflict is inherent in the system. (MSE)

Discusses the outcomes approach to measuring progress toward agreed-upon goals adopted by the Vermont Agency of Human Services. The outcomes and indicators span the areas of maternal and child health, school readiness and success, youth behavior, economic vitality, and safety and welfare. (Author/JOW)

This paper traces some aspects of the growth over the last 20 years in the number of quality assurance agencies in higher education, that is, organisations with some responsibility for the quality of teaching, research and other activities in higher education institutions. Initially, staff of these agencies were largely amateurs in the field, and…