Describes a collection of techniques used to increase use of skills learned in a training program for the staff of a motor freight common carrier company; briefly summarizes nature of the training program, its rationale, target population, content and delivery methods; and summarizes the training program's effects on employee performance. (MBR)

A survey of University of Sydney library users shows the library holds 90 percent of the items sought, but more than a quarter of the catalog searches and almost half the shelf searches fail. Overall, 36 percent of users seeking a known item will leave without finding it. (MSE)

Review of research on online public access catalogs sponsored by Council on Library Resources notes the scope and method (questionnaires administered to catalog users and nonusers in 29 participating institutions) and findings and applications (including organizational setting and computer system, catalog use and satisfaction, and implications).…

Concludes that researchers cannot predict subjects' reactions to television programs from a knowledge of their viewing orientations. (FL)

Concludes that television viewers seek and obtain more personal, entertaining, and humanistic elements from "Good Morning America" than from "Today." (FL)

Presents an overview of library collection evaluation techniques described in the literature--list-checking, quantitative analysis, use studies, and subject specialist review--and offers suggestions to the librarian for the application of these methods in an art library. Twenty-five references are provided. (EJS)

Reports on a study that tested the applicability of drive-reduction and exposure learning models for gratifications received across three sources of political information. Concludes that the exposure learning model was more efficient for both newspaper and television news. (FL)

Discusses need for microforms (high costs, inaccessibility, space requirements, and deterioration of printed materials), selection of microform materials, and maintenance of microform equipment for library microform services in Nigeria. Results of a study of print material usage at the University of Lagos Library are presented. Eight sources are…

Reviews the existing literature on the perceptions, knowledge, and use of services by the elderly. Results suggest many elderly do not hold positive attitudes towards services, a bare majority appear aware of services, utilization rates are extremely low, and the correlates of service use are not well understood. (JAC)

The SERVQUAL measure was developed by A. Parasuraman, L. Berry, and V. Zeithaml (1988) to measure perceptions of service quality, originally in the retailing sector. However, libraries and other educational institutions are also service providers. Librarians in particular have increasingly become interested in measuring quality of service as the…

This is one of a series of Education Papers issued periodically by the Education Department of the Department for International Development. Each paper represents a study or piece of commissioned research on some aspect of education and training in developing countries. This study was commissioned by the Overseas Development Administration…

This paper presents a research project conducted by the Department of Information Science in cooperation with the Saarland Museum, the art museum of the Federal State of Saarland, Germany. The study had two aims. The first was to evaluate some methods of usability engineering for the Web, and the second was to evaluate the usability of the…

A review of 25 years of research in "Human Communication Research" indicated that the mass media are a significant source of learning and that the media can and do affect attitudes, which in turn influence behaviors. Based on a community sample, a study sought to extend such findings by establishing a direct link between media use,…

Medical researchers, clinical specialists, and their supervisors covered by this survey, did not make frequent use of the services of research librarians, even after these services were specifically introduced to them. The potential value of a research librarian seems to depend upon the early education of the researcher and his awareness of the…

In order to utilize cable, libraries will be dealing with an entirely new clientele. The present knowledge libraries have about their users is not sufficient to extrapolate to the new clientele, so needs must be identified. (Other conference materials are LI 503071-503074 and 503076 through 503084.) (Author/SJ)