Current methods of introducing creativity techniques in industrial training courses can be modified to increase the amount of personalized learning, according to the authors. They offer a framework for a new approach to creativity training in short courses and workshops, with both in-house and business school examples. (MF)

Demonstrates how to develop, implement, and manage an institutional Web site, based on a project administered by the Ottawa General Hospital (OGH) library staff. Emphasizes that planning and organization are the most important skills needed to develop a Web site. A table outlines the OGH Web Site Work Plan. (AEF)

Presents criteria for making decisions about the use of videotapes in Continuous Quality Improvement training in academic media centers: use of case studies; clear objectives and concepts; race/gender sensitivity; balance of simplicity and complexity; clarity of sound and visibility; graphics quality; content relevance; humor; length; variety in…

Examines the contribution Japan can make to major debates about development and aid. Discusses Japan's history of development and aid receipt. Argues that it is important to understand the crucial role played by Japanese cultural values. Emphasizes that the Japanese tradition of understanding knowledge is different from other aid providing…

Growing involvement of counselors in organizational development is addressed by describing the application of a solution-oriented family therapy approach to conflict resolution in a work system. Outlines the system's storying of the problem, development of new meanings and identification of solutions. Key concepts in this postmodern approach are…

Hoechst Celanese, one of the world's largest pharmaceutical and chemical companies, used an Innovation Model as a framework for integrating the technology, business, and human factors needed to solve problems and create business successes. The model involved three elements (expertise, skills, and motivation). An experiential course in principles…

Recent experiences of manufacturing and commercial service industries provide insights to college facilities managers for combining downsizing with quality improvement. The Service Excellence Model emphasizes creation of shared responsibility, focus on core service processes, empowerment of cross-functional process-improvement teams, performance…

Results of a national survey indicate that private institutions orient students to be future donors, but current students are rarely involved in institutional advancement activities. Presently, only limited collaboration occurs between student affairs and development, although both offices support cooperation. (Author/LSR)

Includes "Transformation in the Public Sector" (Foster); "Implementing the Vision" (Frater); "Enabling Authority" (Stewart); "Local Authority of the 1990s" (Bichard); "Training for 'Next Steps'--Initiative in the Public Service" (Wright); "Organizational Development" (Dodd);…

Analyzes role of "familiar outsider," the "transplant" reformer who rejects personal power while aiding community. Focuses on four outsiders assisting Virginia town's developing commission. Details relationship and leadership problems among commission, technical assistant, and community leaders during development of sewing…

The effect of the United States Agency for International Development on the Lesotho Distance Teaching Center's (South Africa) attempt at internal evaluation is discussed. Internal evaluation is especially important as the Lesotho Center attempts to educate people to overcome some of the effects of poverty. (TJH)

The emergence of interest in the quantitative, structural, and administrative aspects of higher education as a field of study is chronicled, and comparisons are made in the ways the institutional research field developed in the United States and Western Europe. (MSE)

Learning from evaluation is discussed with reference to the experiences of the Norwegian aid administration. The study demonstrates that evaluation builds learning through involvement and through communication. An organization can maximize its learning by making the two modes supplement each other. (SLD)

Out of concern for declining participation in its local alumni clubs, Dartmouth College (New Hampshire) surveyed 10,400 alumni nationally, 800 club officers, and alumni officers of 10 other colleges and universities. Resulting profiles of recent and older graduates revealed substantial population changes, suggesting the need for adaptation of…

Assesses the range of variation among the predominant types of professional development programs for principals in the 1980s. Highlights divergent trends in organizational processes and program content that characterize these programs, and identifies their varying potential for reaching competing policy goals. (JB)