This case study examined the unsuccessful efforts of the University of Maine's (UM) president, Frederick Hutchinson, to "downsize" that institution begun in 1993. It focuses on reasons for the failure of Hutchinson to persuade the faculty to accept his vision. The study used a combination of Michael Hammer and James Champy's list of…

A study of 10 organizations explored how their various certification or accreditation programs were developed, structured, and managed and made observations to guide the development of certification or accreditation for the electronics industry. From November 1994 through January 1995, a phone and fax survey was conducted of these organizations:…

The Quality Assurance Program (QAP) workbook is intended to assist institutions of higher education conduct qualitative and quantitative evaluations of their financial aid operations in relation to requirements of Title IV of the Higher Education Act. The workbook provides a structured approach for incorporating a cyclical Title IV QA system into…

The South West Thames Regional Library Service (England) uses contracts for library service to encourage library cooperation, liberate staff, and focus on the quality of information services. The South Thames Regional Library Service facilitates access to and promotes the use of health care literature and is responsible for planning and…

The Third International Mathematics and Science Study (TIMSS) is the most ambitious study conducted by the International Association for the Evaluation of Educational Achievement to date. TIMSS developed and administered tests and questionnaires in three student populations to study achievement in participating countries and the factors associated…

This paper offers college teachers guidelines for improving their teacher made tests. It notes that teachers may focus on how well students have learned course objectives while being unaware of how the testing process itself contributes to the results obtained. The paper reports the results of a test-taking workshop designed to improve college…

This paper outlines the application of Total Quality Management to schools and describes schools that are representative of the national trend toward Schools of Quality or Quality Schools. The traditional preparation program for teachers and administrators is described as being driven by certification requirements of the state departments of…

This volume offers a detailed argument for and description of Total Quality Management (TQM) for institutions of higher education. Chapter 1 elaborates on why TQM is good for higher education and includes some warning as to why implementation at colleges and universities may not be easy. Chapter 2 provides an overview of the history of the TQM…

This report first outlines the status of early childhood care and education in Minnesota, including the effects of an inadequate child care system on families and society. Issues of quality, cost, and availability of care are then addressed and are the basis of the recommendations for a coordinated child care system. Recommendation 1…

This report is designed to provide educators who are embarking on the Quality Performance Accreditation (QPA) process with an overview of assessment options, a discussion about the alignment of assessment and curriculum, and a compendium of resources for further investigation into the concept of student assessment. The QPA process recognizes that…

This bulletin provides descriptions of two of the most widely used business and industry quality models--the British Standards Institution system (BS5750) and Total Quality Management (TQM). The focus is on applications of the models in further education colleges. The first section clarifies what the term "quality" means, in general and…

Stage Two of the Title IV Quality Control Project is an evaluation of quality of the United States Department of Education's major student aid programs. The study sought to identify, measure, and analyze error during the 1985-86 academic year in each of the five major Title IV programs, including the Pell Grant program, the Campus-Based programs…

Training systems are facing three basic considerations: (1) adjustment to demographic trends such as the population explosion in developing countries, the aging of the work force in developed countries, and the increased participation of women in economic activities; (2) changing patterns of demand, such as lower rates of growth, restructuring of…

The New Jersey State Department of Education adopted the High School Proficiency Test (HSPT) as a high school graduation requirement beginning with the ninth grade class of 1985-86. This document is a tool to support educators in making the necessary curriculum modifications to improve basic skill mastery and student achievement on the HSPT. It…

Before an item bank is constructed, several curriculum and testing considerations should be addressed. Such issues include the number of students enrolled in the selected subject area; number of desired objectives and items per objective; method of storing the items; and how and when to train how many teachers in item writing. The following steps…