Out of concern for declining participation in its local alumni clubs, Dartmouth College (New Hampshire) surveyed 10,400 alumni nationally, 800 club officers, and alumni officers of 10 other colleges and universities. Resulting profiles of recent and older graduates revealed substantial population changes, suggesting the need for adaptation of…

Assesses the range of variation among the predominant types of professional development programs for principals in the 1980s. Highlights divergent trends in organizational processes and program content that characterize these programs, and identifies their varying potential for reaching competing policy goals. (JB)

Describes the processes required for ensuring a successful transition to Total Quality Management (TQM) methods of assessment, suggesting that a campuswide assessment terminology must replace the different assessment terminologies used by faculty and administration. Indicates that TQM provides an overarching philosophy about work and providing…

This program describes the Quality Improvement Program Plan in New York City, a model professional development program for urban special educators and paraprofessionals. The program offers various options focusing on curriculum issues, teaching strategies, and teaching modifications. The program is also an opportunity for district organizational…

Builds on earlier contributions to the literature on educational leadership and total quality management in education. Introduces two new tools--the service guarantee and the House of Quality, placing them in the context of strategic marketing, structural change, and other total quality management methods. (19 references) (MLH)

Provides an annotated list of articles on use of teams in higher education, including organizing concepts for effective team-building, administrative strategies and effectiveness, case studies of teams at work, and lessons learned from the business context. (MSE)

Presents a conceptual framework and a coherent method for information-technology design in an organizational context within the participatory-design tradition. The MUST method, developed through projects in Danish and American organizations, is based on thorough participation with users and managers and combines the use of ethnographic techniques…

Fifteen reasons are offered for limiting the length of college trustees' terms. They focus on safeguarding integrity, fairness, enhancement of productivity and performance, increasing diversity of trustee qualifications and perspectives, limiting personal relationships between board members and staff, promotion of renewal and continuing trustee…

Results from a project of linked alumni and employer surveys at North Carolina State University were analyzed to explore the comparability of the ratings. A survey of administrators was subsequently undertaken to explore the impact of survey-based assessment information on planning, assessment, curriculum revision, and customer satisfaction at the…

A systematic, institutional approach to continuous improvement in college instruction is outlined, based on the four main elements of Total Quality Management: quality defined by customer; top leadership responsibility; systematic analysis of work processes; and continuous quality improvement throughout the organization. Definitions and dimensions…

Describes an ongoing reengineering project at Yuan Ze University (Taiwan) that has brought about significant change by providing integrated information services to the campus community. Discusses the change process, obstacles encountered, and strategies used to overcome them. Obstacles to the change process were not predominantly technological,…

This article reports on a study investigating the relationship between the introduction of new management practices and the training provided by Australian enterprises for their employees. The new management practices investigated include teamworking, total quality management, lean production, business process re-engineering and the learning…

Three leadership styles are frequently discussed in the literature today: transactional, transformational, and most recently--transcendental. Managers may be able to put transactional, transformational, and transcendental leadership style theories into practice without inventing a new set of processes and procedures to achieve individual follower…

Informal learning's roots emerged from educational philosophers John Dewey, Kurt Lewin and Mary Parker Follett to theorists Malcolm Knowles and other successive researchers. This paper explores the background and definitions of informal learning and applications to the global workplace. Informal learning's challenges are applied to developing…

This represents one of a series of studies of the Longitudinal Emergency Medical Technician Attributes and Demographics Study (LEADS) being undertaken by the National Registry of Emergency Medical Technicians and the National Highway Traffic Safety Administration (NHTSA). This secondary analysis of the LEADS database, which provides a…