This study sought to evaluate the impact of perceived justice on students' negative emotional responses during service recovery. Quantitative, descriptive multi-variate regression analysis and a cross-sectional study were undertaken using a judgmental sample of 430 students drawn from three public Higher Education Institutions in South Africa. The…

Critical incidents (CIs) are sudden, unexpected events that have a significant impact upon children and young people. In response to the Manchester Arena bombing in May 2017, the Association of Regional Educational Psychology Services (EPSs) created face-to-face training materials to support schools with CI response. In order to embed the legacy…

Universities have been promoting study abroad programmes for a long time to improve intercultural competence. However, the mere exposure to cultural differences while studying abroad does not ensure intercultural competence, unless study abroad students' reflective processes are explicitly targeted. The article presents the results of a short…

Student affairs administrators in higher education spend time advocating for students in times of crisis. Whether case management occurs within a full-time case management role or as added responsibilities onto an administrator's job, the hours and minutes spent helping students manage crises add up to a significant amount of time. This article…

This article presents a new research design for pedagogical research at university. The design demonstrates how personal and cultural citizenship education can be a form of transformative human rights education by nurturing citizens who challenge patterns of exclusion. It draws on shared traditions of citizenship and human rights education that…

Navigating departmental and organizational conflict is an essential function and responsibility of an academic unit leader (dean, associate dean, director, or chair) in higher education institutions (HEIs). During periods of organizational change, conflict tends to increase in complexity and difficulty--in part due to resistance to change--making…

Critical incidents (CIs) occur in most schools and school communities. School counselors engage in critical incident response by providing emotional support and response strategies to help students and staff regain a sense of normalcy and emotional safety, and by offering ongoing support. Therefore, this study investigated the impact that…

Scholars have questioned the effectiveness of reflective practice for gaining professional awareness or attaining professional development. In addition, the prevalence of inadequate comprehensive framework for pre-service teachers' reflective practice and insufficient support of teacher educators have been noted in the literature. Against these…

Teaching is a complex and demanding endeavour. Teachers must deal with numerous forces, often face dilemma-ridden and ambiguous situations and have to act under time pressure. In order to accomplish these tasks, teachers must apply professional knowledge differentially (Fairbanks et al. 2009). In recent decades, various studies have focused on…

This paper presents findings from a collaborative research project with students and lecturers that explored the integration of technology to enhance accessibility and inclusion in fieldwork education. The project set out to involve students as co-researchers to broaden the insights of the research team, and purposely included the diverse…

Despite the widely recognized significance of critical incidents (CIs) in teachers' professional learning, little research has investigated the role of CIs in language teacher identity development. This study attempts to fill this gap by exploring the contributions of a Telegram-based professional development course--framed around CI storying--to…

The aim was to investigate how a reflective tool, the T-CoRe, in combination with annotated self-recorded videos and reflective writing, could be used to capture student teachers' knowledge of digital technology use in their teaching. The authors used both a quantitative and a qualitative method to explore how 87 secondary science student teachers…

Supportive relationships between students and their educational faculty and staff can foster positive outcomes such as students' involvement and development. However, research investigating how students perceive the quality of their relationships with educational faculty/staff (i.e., relationship quality) so far remains scarce. This study's aim…

As interventions show promise for reducing school discipline disparities, it is important to understand what variables increase educators' commitment toward addressing racial equity in schools. In-depth interviews were conducted with a purposeful sample of 15 educators asked to describe pivotal events that shifted their own or others' active…

Purpose: Since accreditation bodies emphasize program-level learning goals, there is often less focus on measuring learning at the course level. This study aims to offer a method for using experiential learning exercises to measure student engagement and learning outcomes in cross-cultural relations courses by highlighting which learning outcomes…