Work-Family Programs (WFPs) are among the most popular and publicized workplace innovations of the 1990s. These programs are intended to alleviate employees' work-personal conflicts by addressing issues such as child care assistance, parental leave, elder care, flexible working arrangements, wellness and fitness, and stress management. The problem…

This guide explores using Total Quality Management/Developmental System Education (TQM/DSE) as a framework to improve educational outcomes in the classroom. Within the Total Quality paradigm, students and society are viewed as the customers of education; all programs provided at the school focus on meeting customer needs, resulting in improved…

This book argues that bureaucracy is inappropriate to the information age. It advocates replacing bureaucratic organization with the concept of the "intelligent organization," an organization that develops and engages the intelligence, business judgment, and responsibility of all its members. The successful organization of today builds freedom and…

As a result of global competition in business, Total Quality Management (TQM) has been seen as necessary to provide competitive products and services that customers want and need at attractive prices. In applying the principles of TQM to higher education, however, the perceived need for survival and competition in business and industry does not…

This book was designed to help managers and employees to decipher the two crucial elements in work design and human resource planning: the role network that surrounds every position and the key stakeholders whose expectations define the essence of the job. It provides a structured process for analyzing one's own job as well as the jobs of…

In the context of a professional-development reform movement in Quebec, the Ministry of Education asked universities to participate in the training of school principals so that they could implement a culture of continuous learning in their own schools. The university researchers used a bottom-up approach to initiate collaborative inquiry with 37…

In recent times, sociological constructs have been used to examine school culture, viewing schools as learning communities rather than formal organizations. This paper describes use of the School Cultural Elements Questionnaire (SCEQ) to investigate the culture of schools in Western Australia. The SCEQ was first administered to 422 teachers in 8…

These three papers were presented at a symposium on human resource development (HRD) in selected nations moderated by Alan Mumford at the 1996 conference of the Academy of Human Resource Development. "Perspectives of United States Expatriates in the Netherlands, Belgium, and France on Expatriation and the Role of Their Sponsoring…

This digest, based on a larger report of the same title, summarizes principles for improving quality in higher education institutions. Emphasis is on the effect of the principles when they are used holistically to create a culture of academic excellence. The quality principles are based on the conceptual framework of total quality management (TQM)…

The San Diego Community College District (SDCCD), in California, is a multi-college district in which many students cross-enroll in two or more colleges. Beginning in 1978, the District began efforts to align courses and programs across the individual colleges, including the implementation of districtwide accreditation and procedures related to…

This paper describes the development of an inclusive special education program in 12 elementary schools in an urban Colorado school district. Specifically, the study examined the role of leadership in program implementation. Leadership is defined as a reciprocal, multidirectional, noncoercive influence that involves multiple leaders and followers…

This document, which is based on a symposium devoted to capitalizing on the new work force, contains five reports describing how major U.S. corporations are dealing with the demographic changes currently under way in the United States. "Whither the Work Force?" (Delores Wolf) discusses the proper role of corporations in coping with a lack of…

This report explores issues related to accountability in the context of Children Achieving, the school reform effort of Philadelphia (Pennsylvania). The accountability system begins with content standards in English/language arts, mathematics, science, and the arts. The Stanford-9 Achievement Test has been designated to assess how students are…

This booklet is one of six texts from a workplace literacy curriculum designed to assist learners in facing the increased demands of the workplace. It briefly explains how team building concepts affect businesses in new ways and how they help create an environment that provides job satisfaction for everyone and high-quality products for the…

Data gathered in theoretical and field studies on human resources development carried out by international and national teams and through site visits were analyzed to show developing themes and issues in human resources, particularly in the area of skills development. Some of the issues and themes that will have an impact on the future of skills…