Traces the development of the principles and practices of Total Quality Management (TQM) at El Camino College, in California. Discusses institutional resistance to change and the need for careful implementation analysis and constituent group involvement. Includes a nine-item bibliography of theoretical and descriptive works. (MAB)

A study investigated the development of a culture supporting scholarship in four comprehensive institutions: a merger university, a technical university, a regional state university, and a parochial college. The strategies of each institution and the disciplinary differences reflected in the cultures of the English and mathematics departments are…

Between the end of World War II and the early 1970s, many Native women in Ontario came to Toronto in the hopes of accessing higher education, jobs, and freedom denied them on reserves under the oppression of federal government tutelage. However, much of the literature on Native rural-urban migration in Canada concentrates on an association between…

The media has recently exposed that grade inflation is a concern for higher education in North America. Grade inflation may be due to consumerism by universities that now compete for students. Keeping students happy (and paying) may have been emphasized more than learning. We review the literature on faculty evaluation and present a model that…

This publication comprised of two volumes describes the findings of a review of Palestinian universities emphasizing science and technology, and the resulting recommendations for higher education improvement and support to be carried out between 1994 and 1998. In volume I the review, or mission, found that there are 28 tertiary-level institutions…

Purpose: The aim of the study was to measure employees' perception of human resource development (HRD) practices, to explore whether ISO certification leads to any improvements in HRD system, and to examine the role of HRD practices on employees' development climate and quality orientation in the organization. Design/methodology/approach: A total…

This paper discusses some findings from a small-scale qualitative study involving "new" teachers in a medium sized, regional English university. Using Grounded Theory methods to inform and guide the research, the study explores participants' views on working as both teachers and researchers whilst also managing considerable amounts of…

Schools across the United States are creating teacher teams in ever-greater numbers. "Teaming" refers to assembling a group of teachers from different disciplines and/or grade levels who work together as a "core group" responsible for teaching a subset of the school's population. This brief examines some of the potential conflicts between teacher…

In the wake of the educational reform efforts of the 1980s, researchers sought to identify the characteristics of effective schools. This book describes the reform efforts of the Kenmore-Town of Tonawanda (Ken-Ton) Union Free School District, which is located outside Buffalo, New York. Data were obtained from observations; document analysis; and…

This is a summary of the 120 bills and resolutions related to higher education and passed by the 1996 session of the Virginia General Assembly. Bills address issues affecting all of Virginia higher education as well as those specifically affecting the Council of Higher Education. Brief summaries of each bill follow a listing of all the higher…

In an effort to increase enrollment and move from a limited-mission institution emphasizing career-oriented programs to a comprehensive urban community college, Hudson County Community College (HCCC), in New Jersey, implemented a mission renewal process in 1993. The process included a review of mission statements from other comprehensive community…

Britain's National Vocational Qualifications (NVQs) are work qualifications that measure what an employee or potential employee can do as well as how much he or she knows and understands about a particular job. Used as written proof of usable workplace skills that can be put to profitable use by an employer, NVQs range from basic Level 1, for…

The appreciative inquiry process was used to identify conditions enhancing self-directed learning. Participants in the project did the following: (1) used the five-step process to identify factors/conditions/forces that seemed to cause self-directed learning to occur; (2) created a matrix by combining the factors/conditions/forces with six…

This special issue examines multicultural aspects of services provided by agencies concerned with children's mental health. The lead article is titled "Developing Culturally Competent Organizations" by James L. Mason. This article uses the cultural competence model to discuss an organization's self-evaluation and its planning in the…

Designed to help adult learners realize the importance and necessity of implementing continuous quality improvement (CQI) in a rapidly changing, competitive, and modern world of work, this document presents a comprehensive explanation of CQI. The following topics are discussed in the book's introduction and seven chapters: importance of quality in…