Researchers have noted the limited amount of scholarly explorations of the practice of outsourcing administrative services in higher education. This dissertation seeks to add to the body of literature pertaining to the subject by examining the experiences of three universities that grappled with the decision. Using a qualitative approach and a…

At the end of 2010 the Durban University of Technology initiated a Curriculum Renewal Project, central to which is the aspiration to become a student centred university through the transformation of teaching and learning and the promotion of quality enhancement. However, the current realities for curriculum development and quality assurance at the…

We explore opportunities for assessing and advancing Human Resource Development (HRD) research through an integrative literature review of scientometric theories and methods. Known as the "science of science," scientometrics is concerned with the quantitative study of scholarly communications, disciplinary structure and assessment and measurement…

Objective: The aim of this study was to develop a comprehensive framework of quality improvement competencies for use in continuing professional development (CPD) and continuing medical education (CME) for European general practice/family medicine physicians (GPs/FDs). Methods: The study was carried out in three phases: literature review,…

Purpose: This article aims to present a unique systematic and validated method for creating a linkage between past experiences and management of future occurrences in an organization. Design/methodology/approach: The study is based on actual data accumulated in a series of projects performed in a major medical center. Qualitative and quantitative…

The continued growth of online programs in higher education has resulted in concerns about how institutions monitor the quality of their online programs. These concerns indicate a need for a process by which online programs may be evaluated and compared. They provided the impetus for this study, the goals of which were to identify quality…

Online learning environments (OLEs) are complex information technology (IT) systems that intersect with many areas of university organisation. Distributed models of leadership have been proposed as appropriate for the good governance of OLEs. Based on theoretical and empirical research, a group of Australian universities proposed a framework for…

Education is often seen as a contrast (or even contest) between being a process of liberal education (with the aim of fostering life-long independent, innovative and creative thinking useful throughout life) and delivering vocational education (immediately applicable skills and competencies, ready for the world of work--"employability").…

The renewal of strategy development and implementation is important in the context of the changing higher education landscape. Changing government policy and the political agenda require a university to engage in careful strategy development and implementation which result in long-term sustainability. The political interest of the government will…

The study sought to provide an understanding of the quality assurance challenges and opportunities faced by private universities in Zimbabwe. The study analyzed the factors determining provision of quality higher education in private universities and the resultant effects of failing to achieve the minimum acceptable standards. The author employed…

Counseling self-efficacy (CSE), defined as one's beliefs about his or her ability to effectively counsel a client, is an important precursor of effective clinical practice. While research has explored the association of CSE with variables such as counselor training, aptitude and level of experience, little attention has been paid to CSE among…

Much of the current literature related to Open Educational Resource (OER) development and practice concentrates on higher education, although a growing body of work is also emerging for the primary and secondary school sectors. This article examines the user perspectives of teachers and teacher educators, regarding: discovery of teaching…

The revitalisation of African higher education has been a policy imperative on the agenda of many international and African organisations in the last decade, as well as a focus for research and debate. Revitalisation is a theme which is itself framed by a larger set of current discourses about the powerful role of knowledge in society and in the…

Customers determine whether a product fulfills their needs or satisfies them. "Quality control", then, is the process of finding out what the customer wants, along with designing, producing, delivering, and servicing the product--and ultimately satisfying the customer's expectations. For many years, people considered a product to be of good…

Background: Quality improvement principles have been applied extensively to health care organizations, but implementation of quality improvement methods in school-based health centers (SBHCs) remains in a developmental stage with demonstration projects under way in individual states and nationally. Rural areas, such as New Mexico, benefit from the…