This brief guide to total quality management (TQM) includes definitions, a review of the history of the concept, profiles of five principle experts, and a discussion of TQM jargon. (SK)

Explores the meaning of quality in education and the implications of total quality management principles for distance education. (JOW)

Total quality management interventions and assessments must be more theory grounded and contingency based to advance understanding of its applicability, potential, and pitfalls in the public sector. Two-step and stage-state evaluative models can be used to ameliorate its shortcomings. (JOW)

Stakeholder analysis provides insights useful in the educational process for tourism and hospitality education. Stakeholders can influence (1) strategic direction through curriculum planning and (2) measurement of performance through quality management. (SK)

Presents and discusses the approach used by the Higher Hotel Institute in Cyprus to incorporate total quality management through establishment of a customer-driven management culture in its hospitality education program. Discusses how it collects and uses service-quality related data from future employers, staff, and students in pursuing this…

During the 1990s, many public schools began to apply the principles of Total Quality Management. As they moved ahead, they discovered that most of the separate principles that comprise Total Quality Management are not new to public education. Theories and practices using similar and related ideas have been championed by educators for generations.…

A model of gradual reputation formation through a process of continuous investment in product quality is developed. We assume that the ability to produce high-quality products requires continuous investment and that as a consequence of informational frictions, such as search costs, information about firms' past performance diffuses only gradually…

In the 1960s, the U.S. business community utilized the term "push/pull" to indicate whether or not industry should use the "one-size-fits all" or whether it should listen to consumers' needs and feedback as a system of producing and marketing products. As well, U.S. public education has become much more accountability-laden…

In accordance with the recent philosophy of quality in higher education embraced by European institutions, a checklist for the qualitative evaluation of service charters in academic libraries is proposed. The checklist is based on the existing literature on the topic, not only the large number of research papers on quality issues in general, but…

The case study discussed in this article investigated how the district leadership team of one high-performing school district utilized the Baldrige model to implement a system of continuous improvement. Data sources included the district's Baldrige application and feedback report, interviews of the district leadership team, focus group interviews…

A growing number of students are pursuing M.B.A.s in order to develop the skills they'll need to help their families' businesses prosper. Business schools are responding with a flurry of new courses that focus on the unique challenges of homegrown businesses: the patriarch who insists that the approach he inherited from his father works better…

Purpose: The paper seeks to explore the effect of academic culture on the implementation of the European Foundation for Quality Management's (EFQM) Excellence Model in UK universities. Design/methodology/approach: A literature review reveals several aspects, which collectively define the academic culture in UK universities. These aspects were…

This paper explores the emerging shift away from highly specialized, self-centered value systems to more collaborative and integrative approaches in the fields of art, business, and in primary and secondary education. How these new applications are expressed in each field is discussed in the following areas: the Art in Public Places Movement;…

During the 1995-96 school year, the Savannah-Chatham County (Georgia) Public Schools averaged 800 daily telephone complaints about transportation. Applying total-quality-management principles improved client satisfaction via a Pareto problem analysis chart, a customer response data-collection team, and driver teams who strategized ways to reduce…

Discusses total quality management principles and expands conventional total quality programs to go beyond client satisfaction by including societal usefulness. Highlights include contributing to future well-being; paradigm shifts; and integrating quality management plus and strategic planning to create synergistic organizational improvement. (LRW)