Raises the questions of where school psychologists fit into school reform and whether they have the organizational knowledge and skill to contribute to this comprehensive process. Critical to success of programs is the use of a collaborative problem-solving consultative model, which incorporates a four-stage process: problem identification,…

Outdated and cumbersome administrative processes and technology at the University of Missouri prompted use of business process reengineering (BPR) techniques to bring about change. BPR helped quantify staff resources and costs associated with major administrative processes, know where those processes were occurring, and understand opportunities…

The director of a new professional-development center describes living and surviving a year of rapid change in Quebec. Four important management strategies are identifying and understanding reform goals to communicate them effectively, translating reform goals into specific institutional objectives and an action plan to mobilize staff, inviting…

Traditional universities are feeling the impact of "disruptive technologies" such as distance education. Seeing how businesses have responded to such disruptions, universities should "incubate" innovations in a semiautonomous unit such as continuing education, which can address new markets with low margins. (SK)

Examines administrative processes in higher education institutions, focusing on the different core processes within an institution and the creation of structures to make them more efficient and productive. Proposes a framework of four process-related activities benchmarking, identifying best practices, redesign, and organization alignment to…

Career development activities are being linked to business goals at Tektronix on the basis of the following principles: full truth, win-win, personnel confidentiality, and mandatory training and development. (JOW)

Continuing medical education needs assessment should be reconceived for a changing health-care environment. The physician-patient relationship is being changed by empowerment of health consumers and public policy concerns regarding the health care system. Needs assessment should focus on environmental scanning, identification of key forces, use of…

Primary care facilities (n=15) were randomly assigned to one of four experimental treatments. Two care practices from each were analyzed. Cardiovascular disease prevention was improved by effective leadership, priority setting, joint planning, resources, and ownership. Hindering improvement were patient load, chaos surrounding reorganization, lack…

Considers how relationships with organizational stakeholders are especially problematic for nonprofits in times of planned change. Uses interviews with nonprofit administrators as the basis for the development of six models of implementation communication adopted by nonprofit implementers in interacting with various stakeholder groups. Uses the…

Examines three sought-after Instructional Technology Outcomes (increased productivity, managed change, and enhanced human abilities) concluding that much of IT falls short through impoverished implementation planning and blind faith in technology to solve problems. Discusses four areas of opportunity. Argues that these factors may culminate in…

Study of 26 colleges and universities participating in the American Council on Education's Project on Leadership and Institutional Transformation revealed some common characteristics of their approach to organizational change, which suggest a distinctive "higher education style" of effective change. These characteristics relate to…

Considers the role of campus leaders in the benchmarking process and in using benchmarking practices to promote institutional change. (EV)

Suggests elements of the basic structure of the National Council of Teachers of English has remained the same for decades, while other elements have grown. Looks at positive growth in NCTE over the last two decades of the 20th century, noting research, women's issues, the standards wars, and affiliates as political bases. Describes two important…

The determinants of innovation were examined using data from 698 Australian workplaces. Results suggest that better employee-management communications are associated with more change and that workplaces with higher levels of training undergo more change. (Author/JOW)

Outlines the constituent elements of the emerging entrepreneurial culture in European universities; analyzes issues of sustainability in culture development in terms of various domains of institutional life; considers a range of strategies for culture change; and examines the ramifications for university leadership and national government. (EV)