Provides an annotated bibliography of 11 ERIC documents and journal articles on the changing face of management within the community college, including materials on adapting to change, changing roles with administrative structures, and the appearance of new players in administrative activities. (MAB)

Strategies used by Griffith University (Australia) to control quality, in response to increasing external pressure for accountability, are outlined. The central strategy involves devolving responsibility to faculties and schools, who must develop plans for quality control within their own academic cultures. Barriers to implementation, including…

Describes a prototype reference collection management system that uses a relational database management program to automate traditional library processes such as library inventory and shelf-reading. Examines reference collection management criteria and system considerations, and reviews the database's characteristics and its benefits to libraries.…

Discussion of the use of Total Quality Management (TQM) in higher education and academic libraries focuses on the identification, collection, and use of reliable data. Methods for measuring quality, including benchmarking, are described; performance measures are considered; and benchmarking techniques are examined. (11 references) (MES)

This article presents guidelines to aid administrators of institutions of higher education in applying the 14 principles of Total Quality Management. The principles stress understanding process improvements, handling variation, fostering prediction, and using psychology to capitalize on human resources. (DB)

Discusses the theoretical frameworks and design considerations for an experimental electronic library system named Cybermagazine and considers the potential of multimedia approaches to information retrieval and delivery. Issues considered include current awareness services, user interface, database management, cataloging, and document delivery.…

Total Quality Management (TQM) is defined and described, and its application in higher education institutions is discussed. The paper examines: TQM origins, salient features, importance of organizational leadership and commitment, use of strategic planning, customer orientation, the notion of continuous improvement, assessment of progress, and…

Provides an overview of empowerment philosophies and practices in business and educational settings. Role changes for empowerment are discussed, and resistance factors regarding empowerment are described for each setting. (four references) (LRW)

Computerized bus-routing systems plot the most efficient routes, cut the time it takes to draw routes, and generate reports quickly and accurately. However, school districts often underestimate the amount of work necessary to get information into the computer database. (MLF)

A profile of information technologies in secondary schools developed through interviews with 66 business educators found that word processing, database management, and spreadsheets are most frequently taught. Most respondents felt that the business education department should be in charge of teaching such technologies. (SK)

The ability of the university culture to adapt to changing environmental conditions that challenge the institution's primary functions and values (academic freedom, autonomy) is discussed, and management approaches that mirror the specific culture of a university are described. Methods for assessing culture are described, a typology for…

Various theories of organizational structure are examined for agreements, divergences, and evidence that illuminate the effectiveness of the quality management function generally and for higher education institutions in particular. Issues discussed include the concept of service quality, categorization of organizations, and specific structures…

This paper examines a one-credit hour Freshman Year Experience (FYE) course that was implemented within the School of Management at a regional campus of a Big Ten university. Additionally, the paper also discusses the integration of the University's course management system in order to properly prepare management students to be successful in their…

The purpose of this work is to identify process measures of student interaction with a course management system (CMS). Logs maintained by Web servers capture aggregate user interactions with a Website. When combined with a login system and context from the course recorded in the CMS, more detailed measures of individual student interaction can be…

E-learning is becoming more and more popular with the widespread use of computers and the Internet in educational institutions. Current e-learning courses are nearly always developed using course management systems (CMS), such as WebCT or Blackboard. Although CMS tools provide support for some administrative tasks and enable instructors to provide…