One of the most critical functions on campus is enrollment management. As budgets become tighter and institutions rely more heavily on tuition, the competition to "make the class" intensifies. How can institutional research help inform strategic planning in such a market? This paper will discuss the way that institutional researchers can…

Embedding quality into higher education institutions is a challenging matter given the complexity of the higher education environment. Although several studies have been conducted seeking to reveal associated challenges, a limited number of researches have been implemented on a cross-national level. This study investigates challenges associated…

This article aims to examine the impact of five different dimensions of service quality on student satisfaction in international programs of higher educational institutions. Data were collected from 398 students who have experienced services provided by the faculties and staff in international programs of higher education institutions in Thailand.…

Evaluators play a central role in assessments of researchers' performance for reward, but the nature of their role and influence is not well understood. Ongoing reliance on evaluator judgement is typically justified as a need for referees in contests for reward, because quantitative performance measures alone can be subject to distortion. Yet, if…

Action research is participative research, involving all stakeholders in the research process on a voluntary basis. Its main objective is to create practical knowledge, which supports stakeholders in everyday professional processes. The creation and utilization of this kind of knowledge, the facilitation of individual and group level action…

Higher education institutions in Portugal, as in many developed countries, have undergone deep transformations affecting their organisational structures and professionals. These reforms framed by new public management are said to induce changes in the traditional jurisdictional field of the academic profession with the administrative power being…

Research Findings: The "Early Education Essentials" surveys use teacher and parent perceptions to measure 6 organizational conditions of early childhood education programs, extending and complementing existing measures of early childhood care and education (ECE) quality constructs. This study tests the reliability and concurrent validity…

Prepared for a CERI (Centre for Educational Research and Innovation) Strategic Education Governance Learning Seminar, this working paper analyses an ongoing reform in Austria to change the traditional sector-specific "supervision" of different school types to a system of quality management of all schools in the region and to introduce a…

The U.S. government has become increasingly focused on school climate, as recently evidenced by its inclusion as an accountability indicator in the Every Student Succeeds Act. Yet, there remains considerable variability in both conceptualizing and measuring school climate. To better inform the research and practice related to school climate and…

This paper presents an analysis of strategic management systems of higher education institutions (HEIs) by identifying policy and strategic priorities and monitoring their implementation. The strategic priorities are contextualized within four scenarios that structure the mission and orientation of HEIs. The methodology is based on data collected…

The paper assesses the evolution of efficiency of Italian public universities for the period 2000-2010. It aims at investigating whether their levels of efficiency showed signs of convergence, and if the well-known disparity between northern and southern regions decreased. For this purpose, we use a refinement of data envelopment analysis, namely…

The starting point of this study is the argument that not only rankings of higher education institutions (HEIs) are inescapable, but so is the constant criticism to which they are subjected. Against this background, the paper discusses how HEIs from Central and Eastern Europe countries (CEECs) are (non)represented in the main global university…

This article explores how new public management policy ideas and technologies circulating in the globalised education space have been re-contextualised in the re-design of the Italian Higher Education System. In doing so, it uses the governmentality studies as a sensitising framework to problematise what we term here as the "calculative and…

The federal Every Student Succeeds Act (ESSA) grants states more authority over their school accountability systems than did No Child Left Behind (NCLB). Hence, states have an opportunity to design improved school rating systems. Three of the most important improvements that states can make are to ensure that their accountability systems: (1)…

One of the main conditions for quality assurance in education is the recognition and internalisation of shared values. Education based on shared values creates the preconditions for achieving educational goals and contributing to the creation of social and economic well-being of society. Lithuanian education documents establish important values on…