Producing goods and services of high quality is not expensive, but correcting poor quality costs U.S. companies as much as 20 percent of sales revenues annually. One survey reported that only 1 out of 300 U.S. companies involved management and engineering staff in quality training. The tendency is to have a quality control department, separate…

The processes used by the Defense Language Institute (DLI) Foreign Language Center to develop proficiency-based nonresident courses in Czech, Polish, and Russian for language maintenance is described. Based on needs assessment and analysis of Department of Defense endusers, DLI provided the concept and design for the Proficiency Improvement…

This document reports, in narrative format, the proceedings of a conference in Sweden attended by more than 40 adult educators from around the world to discuss aid to education in developing nations. The report describes the conference's two main objectives: (1) to exchange experiences about financing and supporting adult education in the…

This handbook was designed to help persons avoid consumer problems, handle their own complaints if they occur, and guide them to additional sources of help if necessary. The book can also be helpful to complaint handlers when they attempt to direct consumers to the appropriate source of assistance. The guide contains three general sections. The…

This booklet for children emphasizes the exploration and protection of the environment. An introduction discusses the interaction between humankind and the environment, emphasizing that the earth is a closed system. Chapter 1, "Mission: Protect the Water," addresses human dependence on water, water pollution, and water treatment. Chapter…

There has been growing recognition of the actual and potential contributions of women to the achievement of national development plans; in fact, national goals will not be met unless women become full participants in the process of social and economic development. Some attention has been focused on the potential of women's groups and indigenous…

Designed for those interested in the goal of equal employment opportunity for older job seekers, this booklet presents a summary of the findings of research on the employment of older workers. It is largely based on a study of the employment of older workers conducted November 1976 to March 1978 by the Human Resources Research Organization. The…

This handbook for the selective placement of persons with physical and mental handicaps in federal civil service employment consists of eleven sections. Topics covered in section 1 include affirmative action, nondiscrimination, reasonable accomodation, definition of the term handicapped, acceptable terminology, and program implementation. Section…

Six social service agencies most utilized as resources for external support for students at Central Florida Community College are described. Individual students often have need for more specialized assistance to help them deal with the physical, social, and emotional problems of being disadvantaged, that prevent them from acquiring academic and…

This progress report summarizes research, training, cooperative, regional advisory council, and special project activities conducted by the Rehabilitation Research and Training Center of the Stout Vocational Rehabilitation Institute from February 1980 through January 1981. Eleven research projects (four involving rehabilitation resources…

This teacher's guide is designed to accompany a series of sixteen 15-minute television programs titled "By the People." The program's objective is to motivate high school students to appreciate the role they can play in their nation's political process. Content of the 16 lesson plans parallels the television material and includes the following…

AN INTERAGENCY PROGRAM FOR UNWED PREGNANT TEENAGERS IN THE LOS ANGELES PUBLIC SCHOOL DISTRICT IS EVALUATED IN THIS REPORT. FUNDED UNDER TITLE I OF THE ELEMENTARY AND SECONDARY EDUCATION ACT, THE PROGRAM IS CONDUCTED IN OR ADJACENT TO SIX LOS ANGELES DISTRICT HEALTH CENTERS. IN ADDITION TO REGULAR MEDICAL AND INSTRUCTIONAL PERSONNEL, THE PROGRAM'S…

Substate regional organizations (defined as those public bodies that provide planning, economic development, and service coordination for local governments) are discussed, and the major issues pertaining to substate regionalism are explored in this overview. The background and setting of the substate regional movement is traced, from its inception…

This guide contains descriptions and credit recommendations for some 1,167 courses in a wide variety of subject areas offered by 107 organizations, including business and industry, labor unions, professional and voluntary associations, government agencies, and others whose primary purpose is not education. Intended for use in academic counseling…

This packet contains the materials necessary for presentation of the fourth of ten modules that comprise a portion of the National Training and Development Service Urban Management Curriculum Development Project. This module focuses on long range or technical forecasting techniques which are designed to reduce predictive uncertainty in regard to…