Purpose: While the importance of measuring customer satisfaction levels is well established, less research exists on how organizations operationalize such knowledge. The purpose of this paper is to describe an action research (AR) case study resulting in a workshop model to operationalize the concept of value. The model facilitates organizational…

This collection of 11 papers provides a review of the changing environment of major universities in Europe and the United States, with emphasis on changes in public policies, and examines the implications of this new environment on the internal organization of universities. The book is cross-national in scope and in the perspective of each…

This book contains 14 research-based chapters on adult career development in the age of downsizing, outsourcing, and new career paths. The introduction (Douglas T. Hall) describes the relational approach to careers as the recognition that career development and growth take place in a context of interdependence and mutuality. The following chapters…

This book addresses the need for change in the ways businesses are conducted in order to respond to increased global competition and describes the forms change has taken in many businesses. The first part of the book introduces the need for change and describes some change strategies that businesses have adopted. Part II considers the alternative…

This manual, which is based on extensive research on cognitive psychology and organizational theory, contains resources for nine workshop sessions designed to help people become creative problem solvers in their workplace and their lives. The materials are based on Bransford and Stein's IDEAL model, according to which successful problem solving…

This document contains four papers from a symposium on innovation and creativity and their relationship to human resource development (HRD). "Intrapreneurial Programs and Their Impact on Sales, Profit, and Return to Investors" (Melissa H. Marcus, Dennis G. Tesolowski, Clinton H. Isbell) reports on a study in which 100 of 217 randomly…

An ultimate purpose of education is human resource development to provide society with a critical mass of intellectual capital and competent workforces. To accomplish this end, leaders implement planning processes to guide policy-making, develop institutions, and allocate resources. Although new information technologies are becoming commonplace in…

This unit on managing a small business, the 11th in a series of 18 modules, is on the second level of the revised PACE (Program for Acquiring Competence in Entrepreneurship) comprehensive curriculum. Geared to advanced secondary and beginning postsecondary or adult students, the modules provide an opportunity to learn about and try out…

A summary is presented of a study to determine the impact of school authority systems on student disengagement from high school. Student disengagement is defined as the extent to which students refrain from participating in activities offered as part of the school program, tasks of scholarship and citizenship, and extracurricular activities. The…

This report details the findings of a study to determine the impact of school authority systems on student disengagement from high school. The study, guided by Dornbusch and Scott's theory of evaluation and authority, examined the impact of four types of incompatibilities in the system for the evaluation of student performance on three forms of…

The traditional systems used to produce goods and services in this country are being challenged by evolving alternatives. The focus of these new alternatives is on the human element in the work force. Studies in adult work attitudes indicate that a more humanistic system is needed to promote productivity. Inherent in the human condition is the…

A final report and compendium of presentation papers and related materials on a management workshop for institutional administrators in optometric and podiatric education is presented. Place and dates of the workshop are listed as are the participants, and the program agenda is provided. A synopsis of the curriculum content of the workshop…

Four areas of college and university characteristics relevant to the broad policy concerns of the Title III "Developing Institutions" program are identified in this research study. They are: (1) the structural development of colleges and universities; (2) the levels of various collegiate activities, such as the number of students,…

The committee reports on adult education needs in Ireland and proposes a structure to service them. An initial examination of existing adult education services, published in an interim report with a directory of agencies, stimulated further submissions of information from Ireland and abroad. Basic conclusions on the type of permanent structure…

This document contains three papers from a symposium on tools in human resource development (HRD). "Game Theory Methodology in HRD" (Thomas J. Chermack, Richard A. Swanson) explores the utility of game theory in helping the HRD profession address the complexity of integrating multiple theories for disciplinary understanding and…